At a Glance
- Tasks: Manage client accounts, drive value, and identify new opportunities in IT services.
- Company: Established MSP with a focus on transformative technology solutions.
- Benefits: Competitive salary, 23 days holiday, health cash plan, and volunteer days.
- Other info: Dynamic environment with opportunities for career growth and community support.
- Why this job: Shape your future with industry-leading training and make a real impact.
- Qualifications: Experience in MSP account management and strong knowledge of Microsoft technologies.
The predicted salary is between 50000 - 60000 £ per year.
About My Client: My client is an established MSP turning over £74m with 300 employees who believe people and organisations can achieve anything using technology to its full potential. Their role is to help customers understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. They are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, they are dedicated to pioneering technology with Microsoft innovation. Guided by their 3 values of building relationships, customer success and passion and dedication, they are on a mission to make the company the most trusted tech partner in the UK today.
Please note - My client will not consider candidates who do not come from an IT Managed Services background.
We are seeking an experienced SME/C Account Director to oversee the commercial management of a portfolio of named customer accounts. You will serve as the strategic link between the company and your clients, driving value, identifying new opportunities, and expanding revenue by understanding their business needs and the Microsoft technology landscape. Be the trusted commercial lead and single point of contact for all client account matters. Drive client value by building a strong pipeline, expanding into new areas, and maximising upsell opportunities through continuous focus on value creation and strategic growth.
- Collaborate with internal teams (pre-sales, CTO office, practice specialists) to qualify and advance opportunities.
- Consistently meet all Success Framework metrics, including sales targets and pipeline goals, to achieve business objectives.
- Demonstrate strong commercial and financial acumen, including a solid grasp of contract structures, key business terms, and their impact on both the business and client organisations.
- Lead and own the end-to-end bid management process, from influencing and responding to formal procurement (FRI/FRQ/FRP) to compiling high-quality, coherent submissions by coordinating contributions across multiple functions.
- Maintain consistent, accurate sales reporting including pipeline management, forecasting, CRM data, contract renewals and actively strive to meet sales KPIs, using effective GAP analysis across monthly, quarterly, and yearly cycles to ensure targets are met or exceeded.
- Possess strong proficiency in the use of relevant business systems and tools, ensuring data integrity and leveraging these platforms for effective sales management, performance tracking, and decision-making.
- Extensive experience with proven track record in MSP account management or solution sales.
- Maturity and gravitas to build effective relationships with C-Level decision-makers across diverse sectors, with a proven track record of managing complex, multi-stakeholder, multi-service accounts.
- Strong familiarity with Microsoft technologies (Azure, Modern Workplace, Power Platform & Data, AI, and Security & Compliance).
- Consultative, client-focused approach with clear communication and strong emotional intelligence.
- Prepared to invest time to attain Microsoft solution accreditations, as well as role specific competency requirements.
The opportunity to shape your own future with industry leading training and development, with access to their training Academy.
- Competitive salary with the ability to progress.
- 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
- Company pension scheme.
- 2 paid leave days per year to volunteer and support your local community.
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more.
- Life assurance.
- Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
IT Account Manager in Antrim employer: Tribe Appointments Ltd
My client is an exceptional employer, dedicated to fostering a thriving work culture where employees are empowered to build lasting client relationships and drive transformative technology solutions. With a strong focus on professional development through their training academy, competitive salary packages, and generous benefits including volunteer days and health support, they create an environment that values both personal and professional growth. Located in the heart of the UK, this established MSP offers a unique opportunity to be part of a passionate team committed to making a significant impact in the technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Account Manager in Antrim
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tribe Appointments Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tribe Appointments Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tribe Appointments Ltd!
✨Direct Apply to Tribe Appointments Ltd
Let's not forget to apply directly through the Tribe Appointments Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Account Manager in Antrim
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tribe Appointments Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tribe Appointments Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tribe Appointments Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
