My client is seeking an experienced Strategic Account Manager to retain and grow key relationships in the small and medium-sized business (SMB) sector. As a trusted advisor, you'll help customers achieve their business goals through cloud-based technologies, working with Customer Experience, Customer Success and Product/Solution Sales Specialists. You can be based anywhere in the UK and this role is hybrid. About the Role Own customer retention and growth across your territory. Your responsibilities include: · Build and deliver strategic account plans with clear short-term objectives and long-term goals. · Develop strong relationships with key stakeholders, including senior decision-makers. · Regularly assess customer needs, goals and challenges to identify relevant, cost-effective cloud solutions. · Coordinate internal specialists to deliver customer satisfaction, retention and sales targets. Success is measured by net gross profit (GP) growth, supported by excellent service and solutions that deliver lasting customer value. About You You'll bring: · Experience in account management, sales or marketing within a cloud-technology business. · A proactive, customer-first approach, with empathetic leadership and a commitment to resolving issues. · Strong written, verbal and presentation skills, including confidence with senior executives. · Excellent organisational skills and the ability to manage multiple accounts and priorities. · The ability to learn quickly and translate cloud technologies into customer value. · Creative problem-solving skills and experience tackling complex customer challenges. · Proficiency with Microsoft Office and CRM platforms such as HubSpot, Salesforce or Gong. Benefits Join a business with strong growth potential and opportunities to develop your career. A competitive base salary and progressive, uncapped incentive plan reward customer retention and account growth. TPBN1_UKTJ
Account Manager IT Hybrid employer: Tribe Appointments Ltd
As a leading Microsoft Solutions Partner, this company offers an exceptional work environment that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous training and development opportunities, all while enjoying the flexibility of remote or hybrid working arrangements. Join a dynamic team where your contributions are valued, and be part of a culture that prioritises work-life balance and professional advancement.
