Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and manage projects with creativity and confidence.
- Company: Join a vibrant, independent agency known for big ideas and great coffee.
- Benefits: Enjoy a hybrid work model and a fun, supportive team culture.
- Why this job: Be the vital link between clients and creatives in a dynamic environment.
- Qualifications: 4+ years in client services, preferably in an agency setting.
- Other info: Ideal for those who thrive in fast-paced, imaginative workplaces.
The predicted salary is between 48000 - 72000 £ per year.
Location: Central London
Type: Hybrid
Experience: 4+ years of keeping clients happy and projects on point
Agency Vibe: Independent, imaginative, and powered by great coffee and better banter
Who We Are
We’re a creative independent agency that punches above our weight — boutique in size, big on ideas. Our clients are varied, ambitious, and genuinely nice (we don’t do drama), and we like to think we’re the same. Our team is growing, and we’re after a Senior Client Service Manager who knows how to run accounts like a boss, juggle projects like a circus pro, and build client relationships that are as solid as your Wi-Fi.
The Role
Think of yourself as the glue between our clients and the creative team — keeping everyone aligned, excited, and on track. You’ll be the day-to-day lead across several key accounts, ensuring everything runs like clockwork (but cooler). You’ll need to be commercially savvy, creatively curious, and low-key obsessed with smooth delivery.
What You’ll Be Doing
- Leading the client relationship across key accounts — with warmth, confidence, and zero jargon
- Briefing creatives and strategists so they can do their best work
- Managing timelines, budgets, and the occasional curveball like a total pro
- Spotting opportunities to grow accounts and add value (without ever being that person)
- Presenting work, feedback, and ideas in a way that makes people say “yes!”
- Being the calm, confident voice in the room — even when chaos knocks
What You Bring
- 4+ years in client services (agency-side is a must)
- You’ve run campaigns across digital, content, branding or all of the above
- Great communicator with an eye for detail and a love for efficiency
- Comfortable with both the creative side and the commercial stuff
- Proactive, thoughtful, and fun to have in a meeting (Zoom or otherwise)
- Bonus points if you’ve worked with challenger brands or startups
Senior Client Services Manager employer: Tribal Tech - The Digital, Data & AI Specialists
Contact Detail:
Tribal Tech - The Digital, Data & AI Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Manager
✨Tip Number 1
Familiarise yourself with our agency's culture and values. Since we pride ourselves on being independent and imaginative, showcasing your understanding of this vibe during conversations can help you stand out as a candidate who truly fits in.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships and projects. Highlighting your ability to juggle multiple accounts while maintaining client satisfaction will demonstrate that you're the right fit for our Senior Client Services Manager role.
✨Tip Number 3
Showcase your creative curiosity by discussing recent trends or campaigns that have inspired you. This will not only reflect your passion for the industry but also your proactive approach to staying ahead in client services.
✨Tip Number 4
Be ready to talk about how you've added value to previous accounts without being pushy. We appreciate candidates who can spot growth opportunities while maintaining strong client relationships, so share your strategies and successes in this area.
We think you need these skills to ace Senior Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client services, particularly in an agency setting. Emphasise your ability to manage accounts and projects effectively, showcasing any relevant campaigns you've run.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and aligns with the agency's vibe. Use a conversational tone, and explain why you're passionate about client services and how you can contribute to their team.
Showcase Relevant Experience: In your application, provide specific examples of how you've successfully managed client relationships and projects. Highlight your commercial savvy and creative curiosity, as these are key traits for the role.
Be Authentic: Let your personality shine through in your application. The agency values warmth and confidence, so don't be afraid to show your fun side while maintaining professionalism.
How to prepare for a job interview at Tribal Tech - The Digital, Data & AI Specialists
✨Showcase Your Client Relationship Skills
Be prepared to discuss specific examples of how you've built and maintained strong client relationships. Highlight your ability to communicate effectively and manage expectations, as this is crucial for the role.
✨Demonstrate Project Management Expertise
Come equipped with examples of how you've successfully managed timelines and budgets in previous roles. Be ready to explain how you handle unexpected challenges and keep projects on track.
✨Emphasise Your Creative and Commercial Balance
Since the role requires both creative insight and commercial savvy, be prepared to discuss how you've navigated these two areas in past projects. Show that you can think creatively while also being mindful of business objectives.
✨Prepare for a Culture Fit Discussion
Given the agency's vibe, be ready to showcase your personality and how it aligns with their independent and imaginative culture. Share anecdotes that reflect your fun, proactive nature and your ability to contribute positively to team dynamics.
