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For Companies At a Glance
- Tasks: Lead key client partnerships and drive account strategy in a dynamic digital agency.
- Company: Growing digital agency in London with a collaborative culture.
- Benefits: Up to £55,000 salary, hybrid working, and clear progression opportunities.
- Why this job: Make a real impact on client relationships and elevate service delivery.
- Qualifications: Proven experience in client services and strong stakeholder management skills.
- Other info: Enjoy team socials and a performance-driven environment with leadership support.
The predicted salary is between 39600 - 66000 £ per year.
Salary: Up to £55,000
Location: London
Hybrid: 2 days in Central London, 3 days WFH
Clients: Digital / performance-led brands
Are you a senior client services leader who can own relationships, drive retention, and elevate delivery across high-performing accounts? We’re working with a growing digital agency in London looking for a Client Services Director to lead key client partnerships, shape account strategy, and coach a high-performing client services function. This is a brilliant opportunity for someone who’s commercially sharp, calm under pressure, and loves building long-term client relationships.
The Role
As Client Services Director, you’ll take ownership of strategic client relationships and ensure accounts are run brilliantly end-to-end, from planning and performance reviews to cross-sell opportunities and day-to-day delivery standards. You’ll work closely with senior leadership and channel leads (PPC/Paid Social/Programmatic/Creative) to make sure clients feel looked after, challenged, and confident in the agency.
Key Responsibilities
- Own and grow senior client relationships across a portfolio of key accounts
- Lead account strategy, quarterly planning, and performance storytelling
- Drive retention, renewals, and expansion opportunities (upsell/cross-sell)
- Oversee account health: delivery standards, timelines, risk management, and stakeholder comms
- Coach and develop Account Directors / Account Managers to improve client outcomes
- Improve internal processes (WIPs, QBRs, forecasting, resourcing) to raise delivery consistency
- Partner with channel leads to ensure strategy aligns to performance and business outcomes
- Act as escalation point for complex client challenges, resolving issues quickly and professionally
What You Bring
- Proven experience leading client services/account management within an agency environment
- Strong commercial instincts (retention, margin awareness, account growth)
- Confident stakeholder management, including senior client contacts
- Experience managing/mentoring account teams and raising standards across the function
- Excellent communication and presentation skills (QBRs, strategy sessions, exec-level reporting)
- Calm, structured, and solution-focused approach under pressure
Salary & Benefits
- Up to £55,000 per annum (DOE)
- Hybrid working (London office 2 days per week)
- High autonomy role with real influence across client strategy and delivery
- Clear progression path and opportunity to build out the client services function
- Collaborative culture with strong channel specialists and leadership support
- Team socials, learning budget, and a performance-driven environment
Client Services Account Director in City of London employer: Tribal Recruitment - The UK's Leading Digital & R2R Recruiters
Contact Detail:
Tribal Recruitment - The UK's Leading Digital & R2R Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Director in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Be ready to discuss how your experience aligns with their needs, especially around client retention and account growth. Show them you’re the calm, structured leader they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team and working with amazing clients.
We think you need these skills to ace Client Services Account Director in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Account Director. Highlight your experience in managing client relationships and driving retention, as these are key aspects of the job. We want to see how you've made an impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led account strategies and improved client outcomes. We love a good story that showcases your skills!
Showcase Your Communication Skills: As a Client Services Director, excellent communication is crucial. In your application, demonstrate your ability to convey complex ideas clearly and effectively. Whether it's through your CV, cover letter, or any additional materials, let your communication prowess shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tribal Recruitment - The UK's Leading Digital & R2R Recruiters
✨Know Your Clients
Before the interview, research the agency's key clients and their industries. Understand their challenges and how the agency has helped them succeed. This will show your potential employer that you’re proactive and genuinely interested in their work.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led client services teams in the past. Highlight your experience in coaching and mentoring others, as well as any successful strategies you've implemented to improve client outcomes.
✨Demonstrate Commercial Acumen
Since this role requires strong commercial instincts, come ready to discuss how you've driven retention and account growth in previous positions. Use metrics and results to back up your claims, showing that you understand the financial side of client management.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills under pressure. Think of examples where you've resolved complex client issues quickly and professionally, and be ready to explain your thought process during those situations.
