Account Manager / Customer Service Account Management in City of London

Account Manager / Customer Service Account Management in City of London

City of London Full-Time 40000 - 48000 € / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead paid search campaigns and optimise strategies for e-commerce brands.
  • Company: Fast-growing digital agency in London with a dynamic team.
  • Benefits: Hybrid work, ongoing training, team socials, and performance incentives.
  • Other info: Collaborative environment with opportunities for career development.
  • Why this job: Take ownership of accounts and directly impact client growth while mentoring others.
  • Qualifications: 2-4 years PPC experience, strong knowledge of Google Ads, and analytical skills.

The predicted salary is between 40000 - 48000 € per year.

Channels: PPC & Paid Social

Hybrid: 2 days in Central London, 3 days WFH

Ecommerce & performance-led brands

Are you a performance-driven Paid Media specialist ready to step up into a Biddable Manager role with more ownership and strategic input? We’re working with a fast-growing digital agency in London looking for a Biddable Manager to lead paid search activity across a portfolio of high-performing e-commerce and performance-led brands.

This is a fantastic opportunity to take full ownership of accounts, shape strategy, and directly impact client growth while mentoring junior team members.

As a Biddable Manager, you’ll take responsibility for the planning, execution, and optimisation of paid search campaigns across Google Ads, Bing Ads, Meta, TikTok and Pinterest. You’ll work closely with clients and internal teams to deliver best-in-class performance strategies that drive measurable growth.

You’ll also play a key role in developing Paid Media Executives, ensuring high standards across campaign delivery and account management.

  • Lead account builds, restructures, and scaling strategies across e-commerce accounts
  • Manage and forecast budgets to hit performance targets (ROAS, CPA, revenue growth)
  • Analyse performance data to identify trends, opportunities, and efficiencies
  • Deliver insightful client reporting and lead performance calls
  • Collaborate with Paid Social, SEO, and CRO teams to deliver integrated performance strategies
  • Support and mentor junior team members

Requirements:

  • 2–4 years’ hands-on PPC experience (agency preferred)
  • Strong working knowledge of Google Ads, Microsoft Ads, and GA4
  • Experience managing budgets and driving performance against ROAS/CPA targets
  • Confidence presenting performance insights to clients
  • Analytical mindset with strong commercial awareness
  • Ability to manage multiple accounts in a fast-paced environment
  • Hybrid working (2 days per week in Central London office)
  • Ongoing training, certifications, and development budget
  • Regular team socials and performance-based incentives

Account Manager / Customer Service Account Management in City of London employer: Tribal Recruitment - The UK's Leading Digital & R2R Recruiters

Join a dynamic digital agency in Central London that champions a performance-driven culture, offering you the chance to take ownership of high-impact accounts while enjoying a hybrid work model. With a strong focus on employee development, you'll benefit from ongoing training and mentorship opportunities, alongside regular team socials that foster a collaborative and engaging work environment. This is not just a job; it's a chance to grow your career in a supportive setting that values innovation and results.

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Contact Detail:

Tribal Recruitment - The UK's Leading Digital & R2R Recruiters Recruiting Team

StudySmarter Expert Advice🤫

We think this is how you could land Account Manager / Customer Service Account Management in City of London

Tip Number 1

Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.

Tip Number 2

Prepare for interviews by practising common questions and showcasing your PPC expertise. Be ready to discuss your past campaigns and how you've driven performance – this is your chance to shine!

Tip Number 3

Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you top of mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.

Tip Number 4

Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.

We think you need these skills to ace Account Manager / Customer Service Account Management in City of London

PPC Management
Paid Media Strategy
Google Ads
Microsoft Ads
GA4
Budget Management
Performance Analysis

Some tips for your application 🫡

Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your PPC and account management experience, especially if you've worked with e-commerce brands. We want to see how you can bring value to our team!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Biddable Manager role. Share specific examples of your past successes in managing PPC campaigns and how you’ve driven performance for clients.

Show Off Your Analytical Skills:Since this role requires an analytical mindset, don’t forget to mention any tools or methods you use to analyse performance data. We love seeing how you identify trends and opportunities that lead to measurable growth!

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!

How to prepare for a job interview at Tribal Recruitment - The UK's Leading Digital & R2R Recruiters

Know Your PPC Inside Out

Make sure you brush up on your knowledge of Google Ads, Microsoft Ads, and GA4. Be ready to discuss specific campaigns you've managed, the strategies you implemented, and the results you achieved. This will show that you're not just familiar with the tools but can also leverage them effectively.

Showcase Your Analytical Skills

Prepare to talk about how you've used data to drive decisions in past roles. Bring examples of how you've identified trends or efficiencies in performance data and how those insights led to improved campaign outcomes. This will demonstrate your analytical mindset and commercial awareness.

Be Ready to Discuss Budget Management

Since managing budgets is a key part of the role, think of instances where you've successfully forecasted and managed budgets to hit performance targets like ROAS and CPA. Being able to articulate your approach to budget management will highlight your strategic thinking.

Emphasise Your Mentoring Experience

If you've had experience mentoring junior team members, be sure to mention it! Talk about how you've supported their development and ensured high standards across campaign delivery. This will show that you're not only a strong individual contributor but also a team player who can help elevate others.