Tribal Group is seeking a Senior Customer Support Consultant to join the SITS team, delivering professional application level support to Higher Education customers around the Statutory and Student System Tools. You will provide technical and operational support via telephone, email and remote assistance, guiding customers and colleagues with expert product knowledge.
This role emphasizes leadership within the support team, proactive communication, effective incident management, and continuous
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Senior Higher-Ed Support Lead - SITS Specialist employer: Tribal Group
Tribal is an exceptional employer that prioritises employee growth and development, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on building trusted relationships and delivering high-quality consultancy services, employees are empowered to make a meaningful impact while enjoying a supportive and collaborative work culture. The opportunity for occasional travel adds a unique advantage, allowing consultants to engage directly with clients and enhance their professional experience.
