Professional Services Consultant - SITS

Do you have experience with the Tribal SITS platform? If so, how about stepping into a role where your talents make a real impact with our customers?

About Tribal

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes. Our Professional Services team partners with our Higher Education clients to ensure positive outcomes and mutual growth. We assist Higher Education clients in managing their SITS products and services, helping them to fully leverage the platform's capabilities. Our SITS:Vision product is a comprehensive Student Information System designed for higher education institutions. It helps manage various aspects of the student journey, from recruitment and admissions to student support, retention, and outcomes.

The role is remote with the occasional need to travel as required.

The Role

The Senior Professional Services Consultant will handle every phase of Tribal’s implementation lifecycle and post-implementation consultancy. You will provide excellent service for both new and existing customers. In this senior role, you will serve as the escalation point, offering technical advice to customers and being an active team member who provides guidance and encouragement to the wider team.

Your responsibilities will include:

• Understand and apply techniques in delivering and adapting consultancy and service delivery.
• Gather requirements from customers to support process improvements.
• Provide training on our SITS platform to our customers.
• Supporting with demonstration of software.
• Act as the point of escalation for more complex queries.
• Work in partnership with the development team raising bugs that need fixing and resolving technical challenges.
• Act as a mentor to junior members of the team.

The skills you’ll need:

• A well-rounded knowledge of the SITS product.
• Direct experience within a Higher Education setting.
• The ability to build and maintain strong working relationships, with customer service underpinning all aspects of your work.

It would be great if you had:

• Experience of working with a SaaS platform.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. You'll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment. We also offer the option of working overseas for up to 8 weeks per year. We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.