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- Tasks: Guide institutions in implementing our EBS system and ensure customer success.
- Company: Join Tribal, a global leader in EdTech transforming education worldwide.
- Benefits: Health cash plan, private medical insurance, flexible working, and generous leave options.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in education while developing your consultancy and project management skills.
- Qualifications: Project management experience and strong stakeholder engagement skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you driven by a passion for education and exceptional customer outcomes? Join Tribal as a Customer Advisory and Professional Services Consultant and play a key role in helping new and existing customers unlock the full value of our EBS system.
About Tribal: Tribal is a global EdTech leader, delivering innovative software solutions that empower education providers worldwide. Our mission is to research, develop, and deliver the tools institutions need to support learners, enhance teaching experiences, and achieve outstanding educational results.
Tribal EBS is a flexible, modular student information system (SIS) designed for Further Education, Higher Education, and vocational training organisations. It streamlines student data management, operational processes, and learner engagement, offering a unified, real-time view of students, staff, and institutional activity, with configurable modules to suit diverse organisational needs.
The Role: We’re seeking a proactive and customer-focused professional to guide institutions through successful EBS implementation and foster long-term strategic engagement. This role blends project delivery, consultancy, and advisory support to ensure customers gain maximum value from our solutions.
We are looking for people who can demonstrate the following skills and experience:
- Project Management expertise, with the ability to plan, coordinate, and deliver projects on time, within scope, and to budget.
- Experience delivering software training, consultancy, and advisory services to empower customers to optimise their system usage.
- Strong stakeholder engagement skills, with the ability to build trusted relationships and drive strategic product adoption and growth.
- Ability to influence internal product development and contribute to continuous service improvement.
- Support for business development activities, including pre‑sales demonstrations and tender responses.
- Experience managing customer incidents and escalations, ensuring timely resolution and clear, consistent communication.
- Confidence working independently and effectively within a remote environment.
It would be great if you had:
- Working knowledge of our EBS software, or experience with another student information system.
What can Tribal offer you? We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, volunteer days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.
We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants: Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
Professional Services and Customer Advisory Consultant in London employer: Tribal Group
Contact Detail:
Tribal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services and Customer Advisory Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tribal on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tribal's EBS system inside out. Familiarise yourself with its features and think about how you can help customers maximise their use of it. Show them you’re not just a fit for the role, but a fit for their mission!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed projects or improved customer experiences in the past. This will help you stand out as someone who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Tribal team.
We think you need these skills to ace Professional Services and Customer Advisory Consultant in London
Some tips for your application 🫡
Show Your Passion for Education: Make sure to highlight your passion for education in your application. We want to see how you can help our customers unlock the full value of our EBS system and improve their educational outcomes.
Tailor Your Experience: When detailing your experience, focus on project management and customer engagement skills. We’re looking for specific examples that demonstrate how you've successfully delivered projects and built strong relationships with stakeholders.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tribal.
How to prepare for a job interview at Tribal Group
✨Know Your Stuff
Make sure you have a solid understanding of Tribal's EBS system and its benefits. Familiarise yourself with how it streamlines student data management and enhances learner engagement. This knowledge will help you demonstrate your passion for education and how you can contribute to customer success.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects. Highlight your ability to plan, coordinate, and deliver on time and within budget. This will show that you can handle the responsibilities of the role effectively.
✨Build Rapport with Stakeholders
Think about how you can establish trust and build relationships with customers. Be ready to discuss strategies you've used in the past to engage stakeholders and drive product adoption. This is crucial for fostering long-term strategic engagement.
✨Be Ready for Scenario Questions
Anticipate questions about handling customer incidents and escalations. Prepare to share specific examples of how you've resolved issues and communicated clearly with clients. This will demonstrate your problem-solving skills and customer-focused mindset.