Quality Assurance Analyst in Hessle

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

We're looking for a QA Analyst to join our SITS Development team, using your experience to contribute and engage with a first-class, well established, and globally deployed product. You’ll be working with our team of professionals in an Agile environment where our QA Analysts are critical to the full development lifecycle through requirements engineering, design, development quality, and delivery.

Tribal’s SITS platform is built for higher education institutions striving to elevate the entire student journey. From enrolment to graduation, SITS empowers universities to seamlessly collect, analyse, and act on critical data—turning insights into meaningful action. It’s more than just software; it’s a transformational tool that streamlines operations, enhances collaboration, and ensures every student receives a personalised, outcome-driven experience.

The Role

As a QA Analyst, you will be accountable for the continuous improvement of the quality of Tribal software through various test methodologies, so that customer expectations are surpassed.

Your responsibilities will include:

• Designing and executing manual test cases aligned with product specifications, ensuring functional accuracy and performing non-functional testing (e.g., performance, usability) where required.
• Collaborating on user acceptance criteria, offering insights that align testing outcomes with real-world user expectations and business goals.
• Assessing release readiness, providing clear, risk-based feedback to Scrum Masters and Team Leads, escalating concerns that may impact delivery timelines or product quality.
• Interpreting and applying test plans across workstreams/releases, integrating risk, scope, and priority into story-level test design and execution.
• Focusing on continuous improvement, identifying and implementing best practices that enhance testing efficiency and overall software quality.
• Partnering with developers and business analysts to understand the impact of new features and defect resolutions, ensuring comprehensive test coverage.
• Supporting testing initiatives, engaging with customers in an advisory capacity to validate functionality and gather actionable feedback.
• Incorporating user personas into test design, ensuring that test scenarios reflect authentic usage patterns and deliver meaningful validation.
• Documenting application functionality and configuration to support technical users at institutions and write user guides for end users that clearly demonstrates use cases and workflows as practical guides.
• Using automation frameworks to test Tribal SITS platform components, contributing to scalable and maintainable test automation across relevant product areas.

The skills you’ll bring:

• Educational background in technical, social sciences, or similar subject area.
• Commercial experience in Quality Assurance.
• Passion for career in HE focused Software Development.

It would be great if you had:

• Experience in Test Automation.
• Knowledge of the Higher Education sector.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning Opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

AI IN RECRUITMENT AND SELECTION

We understand many people use AI tools to help with their applications and we’re comfortable with that when used responsibly. What matters to us is honesty. Please don’t use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict ‘camera on’ policy and you will be asked to verify your identity as part of the formal interview process.