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- Tasks: Lead a vibrant team to create exceptional customer experiences in a boutique fitness studio.
- Company: Join TRIB3 Manchester, a trendy fitness hub focused on community and high-energy workouts.
- Benefits: Enjoy a competitive salary, wellness perks, and opportunities for personal growth.
- Why this job: Be at the forefront of fitness innovation while building a supportive community.
- Qualifications: Strong communication skills and a passion for fitness; experience is a bonus.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
TRIB3 MANCHESTER is a boutique fitness concept offering High Intensity Interval Training (HIIT) workouts in luxe, industrial surroundings. With a 48‑spot studio offering instructor‑led HIIT workouts across three zones, TRIB3’s purpose is to bring people together through next‑level workout experiences.
The Front of House Experience & Community Manager is responsible for driving an exceptional customer experience, delivering strong sales performance, and ensuring smooth day‑to‑day store operations. This role leads the Front of House team, ensuring they are fully trained, compliant, motivated, and consistently delivering the expected TRIB3 standard. In addition, the role supports wider studio growth through outreach, community‑building, local partnerships and driving corporate sales.
Key Responsibilities- Front of House Operations & Team Leadership
- Oversee daily store operations, ensuring the environment is clean, welcoming and running smoothly while covering 5 shifts per week.
- Ensure all FoH shifts are fully staffed, planned and communicated minimum 4 weeks in advance.
- Conduct regular 1:1s and skills audits to ensure high standards and identify training needs.
- Embed a sales‑ and customer experience–centric culture, ensuring the team consistently meets KPIs.
- Ensure full compliance with all FoH duties, including: Shift task completion, opening/closing procedures, POS and membership processes.
- Drive cohesion, communication and alignment between the FoH team and the coaching team, supporting a seamless end‑to‑end customer journey.
- Customer Experience & Sales
- Lead by example in delivering exceptional greetings, upsells and service interactions.
- Coach the FoH team in sales techniques, objection handling and membership recommendations.
- Ensure consistent execution of customer touch‑points, including pre‑class, in‑studio and post‑class engagement.
- Monitor and report on key metrics such as conversion rates, retention indicators, reviews, and NPS.
- Community Building & Brand Experience
- Foster a positive, inclusive and energetic community culture aligned with TRIB3 values.
- Work collaboratively to deliver a cohesive community & engagement plan to support the 8‑week customer cycle framework.
- Develop and execute an outreach plan to drive brand awareness, private events and new memberships.
- Build strong relationships with corporate partners (e.g., local businesses, brands, residential buildings, hotels).
- Promote corporate packages, wellness sessions and group bookings.
- Represent TRIB3 Manchester at community events, pop‑ups and partnership activations.
- First‑timer conversion %
- Member heart rate monitor engagement %
- Member churn rate %
- Front of House budget not exceeded
- Strong communication abilities
- Critical thinking: evaluating information objectively to make informed decisions quickly
- Adaptability & agility: navigating rapidly changing landscapes and business priorities
- Problem‑solving: ability to assess business challenges and propose solutions
- Experience in the fitness or wellness industry is a plus
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industries: Wellness and Fitness Services
Front of House Experience & Community Manager in Manchester employer: TRIB3 MANCHESTER
Contact Detail:
TRIB3 MANCHESTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Experience & Community Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out TRIB3's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and community building. Think of specific examples where you've made a positive impact, especially in a fitness or wellness setting.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s like to work at TRIB3 and might even put in a good word for you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind for the hiring team.
We think you need these skills to ace Front of House Experience & Community Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your love for fitness and community shine through. We want to see how you connect with the TRIB3 values and how you can bring that energy to our team!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or team leadership. We’re looking for someone who can lead our Front of House team, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at TRIB3 MANCHESTER
✨Know the TRIB3 Vibe
Before your interview, dive deep into TRIB3's culture and values. Familiarise yourself with their approach to fitness and community building. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front of House Experience & Community Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Highlight how you can motivate and train others to meet KPIs.
✨Prepare for Sales Scenarios
Since driving sales performance is key, think about how you would handle various sales situations. Be ready to discuss techniques for upselling and overcoming objections. You might even want to role-play some scenarios with a friend to get comfortable with your responses.
✨Community Engagement Ideas
TRIB3 values community building, so come prepared with ideas on how to foster a positive environment and engage with local businesses. Think about outreach strategies or events that could enhance brand awareness and drive memberships. This shows initiative and creativity!