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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced leisure environment.
- Company: Falkirk Council, dedicated to creating memorable experiences for customers.
- Benefits: Generous holiday allowance, pension scheme, and discounted health & fitness access.
- Why this job: Make a real impact by inspiring a high-performing team and ensuring customer satisfaction.
- Qualifications: Proven leadership skills, strong organisational abilities, and a full driving licence.
- Other info: Join a passionate team and enjoy opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Grangemouth Sports Complex & Mariner Leisure Centre
About the Role
Are you passionate about delivering exceptional customer service and leading a team? Do you excel in a hands-on, fast-paced environment? As our Senior Leisure Attendant, you will be at the core of our operations, supervising and guiding the team to ensure every customer receives a VIP experience. You will take responsibility for coordinating duties and overseeing the smooth running of our venues, always ensuring seamless service delivery. Your leadership will be key in fostering a high-performing team focused on providing outstanding service.
Key Responsibilities
- Provide operational supervision across venues to ensure a smooth, safe, and enjoyable experience for customers.
- Allocate resources effectively and coordinate team duties to meet service standards.
- Inspire and lead a team, ensuring high performance and adherence to safety regulations.
- Monitor the day-to-day operation, ensuring the team delivers exceptional customer service.
About You
The ideal candidate will have:
- A proven track record of leading and motivating teams.
- Strong organisational skills and the ability to coordinate operations efficiently.
- Full driving license.
Additional Requirements
If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.
What We Offer
As a Falkirk Council employee, you will receive a generous holiday allowance, contributory pension and discounted access to our Health & Fitness facilities.
How to Apply
If you’re ready to take on this exciting role and make a difference in our venues, we’d love to hear from you. Join us and be part of a team that’s passionate about creating memorable experiences for our customers.
Senior Leisure Attendants: Falkirk Council in Grangemouth employer: Triathlonscotland
Contact Detail:
Triathlonscotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Leisure Attendants: Falkirk Council in Grangemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Falkirk Council's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. We want to hear how you inspired others and tackled challenges head-on, so be ready to share those experiences during your chat.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role like this. Make sure you look professional and approachable, as it reflects your commitment to delivering exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Senior Leisure Attendant position.
We think you need these skills to ace Senior Leisure Attendants: Falkirk Council in Grangemouth
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering exceptional customer service in your application. We want to see that you’re genuinely excited about leading a team and creating memorable experiences for our customers.
Highlight Your Leadership Skills: Don’t forget to showcase your experience in leading and motivating teams. We’re looking for someone who can inspire others, so share specific examples of how you've successfully managed a team in the past.
Be Organised: Since this role involves coordinating operations, it’s important to demonstrate your strong organisational skills. Use your application to explain how you effectively allocate resources and manage duties to meet service standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process.
How to prepare for a job interview at Triathlonscotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Leisure Attendant. Familiarise yourself with the key tasks like supervising operations and leading a team. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you inspired your team to achieve high performance and adhered to safety regulations. This will show that you’re ready to take on the leadership aspect of the role.
✨Demonstrate Customer Service Excellence
Since delivering exceptional customer service is crucial, think of specific instances where you went above and beyond for customers. Be ready to discuss how you would ensure every visitor has a VIP experience at the Grangemouth Sports Complex & Mariner Leisure Centre.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
