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For Companies At a Glance
- Tasks: Support the daily operations of a busy leisure centre and lead a dynamic team.
- Company: Join Glasgow Life, a charity dedicated to improving lives through sport and culture.
- Benefits: Part-time hours, flexible shifts, and the chance to make a real impact in your community.
- Why this job: Be part of a passionate team promoting health, fitness, and wellbeing across Glasgow.
- Qualifications: Experience in management or supervision and a strong focus on customer service.
- Other info: Great opportunity for career growth in a vibrant and supportive environment.
The predicted salary is between 1300 - 1800 £ per month.
Glasgow Life is looking for Assistant Managers to join us on a part time permanent contract. As an Assistant Manager you will be joining our in-demand Sports Operations team, being part of a dedicated team which supports our Sports delivery across Glasgow. We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. As an Assistant Manager you’ll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels. Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
- Hours: Part Time role average 19.5 hours a week, 2-week shift pattern.
- Location: Your contract would be City-Wide but this post is primarily based at Glasgow Club Donald Dewar.
The Role
Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income, and footfall. Working directly with Assistant Cluster & General/ Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service. It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards.
What you’ll do
- Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre.
- Manage team of staff, providing coaching and support enabling them to carry out their roles effectively.
- Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.
- Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships.
- Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards.
- Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices.
- Work with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities.
- Work as part of wider team in the delivery of a range of events.
- Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue.
- Management of sickness absence & act as chair in formal investigation processes.
- Lead by example to provide a team spirit & motivation across all staff.
- Ensure performance management process is embedded and carried out for all staff.
- Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
- Liaising with internal and external customers and partners establishing effective working relationships.
- Play an effective role in the implementation & upkeep of Customer Service Excellence (CSE) Accreditation.
- Any other duties that are deemed appropriate to the grade and role.
Who you are
If you’re interested in joining us as an Assistant Manager you’ll need:
- Previous experience of managerial/supervisory role.
- Evidence of effective leadership, including responsibility for staff management.
- Evidence of customer focus, demonstrating delivery of effective customer services.
- Ability to work on own initiative.
- Membership of PVG Group will be required.
The closing date for this job is 11.59pm on 8th March 2026. Interviews are provisionally scheduled for 16th March 2026.
Venue Assistant Manager: Glasgow Life employer: Triathlonscotland
Contact Detail:
Triathlonscotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Assistant Manager: Glasgow Life
✨Tip Number 1
Get to know the venue! Before your interview, visit Glasgow Club Donald Dewar and soak in the atmosphere. Familiarise yourself with the facilities and services they offer. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local sports events. Building relationships can give you insider info about the team culture and what it’s really like to work at Glasgow Life. Plus, it might just land you a recommendation!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've led a team or handled customer complaints. Be ready to share specific examples that highlight your leadership skills and customer service experience. This is your chance to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us. Don’t miss out on your chance to be part of something special at Glasgow Life!
We think you need these skills to ace Venue Assistant Manager: Glasgow Life
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your previous managerial experience and how it aligns with our mission at Glasgow Life. We want to see how you can contribute to making a difference in our community!
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of your leadership experience. We’re looking for someone who can motivate a team and ensure high standards of customer service, so share those success stories with us!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Triathlonscotland
✨Know Your Venue
Before the interview, make sure you research Glasgow Club Donald Dewar and other venues under Glasgow Life. Understand their services, customer demographics, and any recent news or events. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or managed a project. Highlight how you motivated your team, handled challenges, and achieved goals. This is crucial for the Assistant Manager role, so be ready to discuss specific instances.
✨Emphasise Customer Service Excellence
Since the role involves a lot of customer interaction, think of situations where you provided exceptional customer service. Be prepared to discuss how you dealt with complaints or difficult situations, as well as how you ensured a positive experience for customers.
✨Understand Health & Safety Protocols
Familiarise yourself with basic health and safety regulations relevant to leisure centres. Be ready to discuss how you would ensure compliance and safety in the venue. This knowledge will demonstrate your readiness to take on the responsibilities of the role.