Operations Coordinator: Actify in Glasgow

Term: Fixed until end of March 2027 (opportunities for ongoing employment dependent on funding)

Salary: £26,000 - £28,000 based on experience

Business Area: People & Organisation

Reports to: CEO

Location: Agile (Minimum one office day per week)

Background

Actify is a social enterprise that provides training and technology for the sport and physical activity (PA) sector that increases knowledge and impact. We bring together a unique combination of skills and expertise in sport, PA, play, education, health and digital technology that enables us to connect people with the information they need to achieve the best outcomes possible. Our training helps organisations develop and deliver person centred, outcome focused sport and PA programmes. The Actify platform, and related support services, enable sports and PA organisations to host and manage a range of digital content that help their audiences achieve their outcomes. We develop our products and services collaboratively with stakeholders from policy, funding, research and practice to ensure our work is responding to needs and interests from across the sector. As a social enterprise we are focused on working towards long term social change and equality, with all profit being reinvested in achieving our mission and not landing in shareholders pockets. This doesn’t mean we aren’t a serious business, we are entirely focused on being the absolute best and most efficient we can be, it just means that all those involved in the company are doing something excellent and helping make the world a slightly better place.

Job Summary

The Operations Coordinator is a new but very important role within Actify, dedicated to maintaining a high-performing, resilient, and healthy organisation that is a great place to work. You will work closely with the CEO to develop and maintain internal excellence, ensuring that our people, processes, and finances are of high quality and consistently managed. This role is ideal for a proactive person with attention to detail who enjoys building replicable systems that allow a mission-driven team to thrive. This is a unique opportunity to be closely involved in a wide range of business areas with the role supporting operations across our Learning & Training, Digital Innovation and Network & Partnerships teams. This will be a fast paced role with great variety and significant scope for learning, personal development and career progression. The ideal candidate will be happy working autonomously while being a strong team player that wants to understand and support work across the organisation.

Responsibilities

• Operational Excellence & Risk Management
• Develop and maintain high-quality, replicable internal processes to ensure all work meets the organisation’s exacting standards.
• Review and update the organisational risk register, ensuring that potential challenges are identified and mitigated.
• Monitor compliance with health, safety, and environmental standards in line with Actify’s sustainability commitments.
• Culture & Team
• Implement initiatives that foster a culture built on team happiness, continuous learning, and professional progress.
• Support the coordination of staff review and training sessions.
• Serve as a point of contact for the team, ensuring the principles of ‘Effective Voice’ and mutual respect are upheld.
• Strategic Support & Data Insights
• Collate and analyse evidence and data from across all business areas (Learning & Training, Digital Innovation, and Network & Partnerships) to assess progress and impact.
• Identify key learning points from operational data to inform future growth and scaling plans.
• Support the implementation of consistent and effective project management across all business areas.
• Assist the CEO in managing costs and maintaining robust financial health.
• Support the administration of diverse revenue streams and ensure accurate financial record-keeping.
• Manage general office administration to ensure the smooth day-to-day running of the organisation.

Requirements

• Operational Expertise: Proven experience in operations coordination, office management, or an administrative role.
• Process-Driven Mindset: A natural ability to create, document, and improve systems and workflows.
• Technical Proficiency: Strong digital skills, with the ability to manage communication platforms and data tools essential for an agile working environment.
• Understanding of AI: A genuine interest in how AI can be applied to automate routine tasks, enhance data insights, and maximise our overall organisational impact.
• Analytical Skills: Competent in gathering data and producing clear reports to track progress against goals and indicators.
• Communication: Excellent written and verbal British English, with a professional yet approachable manner.
• Values Alignment: A genuine commitment to Actify’s mission to build a more active Scotland, a strong team player who wants to make a difference.

What will you get out of this role?

• We encourage employees to maintain a good work life balance and our full time roles are 32 hours per week.
• An active workplace policy.
• 30 days annual holiday (including bank holidays) plus Christmas closure.
• Pension scheme with 4% employer contribution.
• Working as part of a small and dynamic team.
• Access to a wide range of learning, training and development opportunities.
• Helping to improve the health and wellbeing of the population.
• The Actify office is in Glasgow city centre however we work flexibly with a mix of remote and office based working.