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For Companies At a Glance
- Tasks: Manage the online store, optimise sales, and enhance the fan experience.
- Company: Join Hibernian FC, a vibrant football club with a passion for innovation.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Collaborate with passionate teams and make a real impact on fan engagement.
- Why this job: Be part of a team that drives e-commerce success in the exciting world of football.
- Qualifications: Experience in e-commerce and a love for football are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Easter Road Stadium, 12 Albion Place, Edinburgh EH7 5QG, United Kingdom
Reporting to: Head of Retail
Department: Retail
Hours: Full Time
This job ends on 15 May 2026
Key Responsibilities
- Trading & Performance
- Manage day‑to‑day trading of the online store, including product launches, promotions, and merchandising
- Optimise conversion rates, average order value, and customer lifetime value
- Use data and analytics to drive decision‑making and continuous improvement
- Oversee pricing, inventory visibility, and online product assortment
- Digital Experience
- Own the end‑to‑end user journey across web and mobile platforms
- Work with Shopify and tech teams to enhance site performance, usability, and personalisation
- Ensure a seamless and engaging fan experience, from browsing to checkout
- E-commerce & Digital Retail
- Lead the Club’s e‑commerce platform, driving online sales growth and improving the digital customer journey
- Work closely with the Marketing and Communications teams to deliver effective online campaigns, product launches, and promotions
- Utilise data and insights to enhance conversion, average order value, and customer retention
- Work collaboratively within a small team environment, contributing proactively with club retail senior management
- Collaborate with retail, marketing, and partnerships teams to align campaigns and product launches
- Manage day‑to‑day product uploads and maintain the online catalogue, ensuring accurate product data, pricing, and merchandising across all retail platforms
- Marketing & Growth
- Partner with digital marketing teams to drive traffic through SEO, paid media, email, and social channels
- Develop and execute campaigns around key football moments (e.g., kit launches, transfers, matchdays)
- Leverage fan data and CRM to create targeted and personalised campaigns
- Create and deliver high‑quality graphic design and digital content, including visual assets, banners, and on‑site imagery, particularly around key launches and campaigns
- Produce engaging and commercially focused copy, including product descriptions, campaign messaging, and email content
- Operations & Fulfilment
- Oversee e‑commerce operations including order management, logistics, and customer service integration
- Ensure efficient fulfilment and delivery, both domestically and internationally
- Manage relationships with third‑party vendors, platforms, and logistics partners
- Commercial & Partnerships
- Identify and develop new revenue streams, including international expansion and marketplace opportunities
- Collaborate with kit suppliers and commercial partners to maximise product sales
- Support sponsorship activations within digital retail channels
- Wider Support
- Assist with setting up and managing physical retail outlets at the stadium (e.g., kiosks, club shop, and more)
- Prepare retail areas for high footfall during matches and special events
- Support with resolving complaints or issues in a professional, club‑friendly manner
- Take a hands‑on approach to retail operations, supporting the execution of launches and ongoing trading activity
Key Skills & Experience
- Proven experience in a senior e‑commerce role, ideally within sports, retail, or consumer brands
- Strong commercial acumen with a track record of delivering revenue growth
- Deep understanding of digital marketing, analytics tools (e.g., Google Analytics), and CRO
- Experience managing cross‑functional teams and external partners
- Passion for football and understanding of fan culture is highly desirable
Personal Attributes
- Strategic thinker with hands‑on execution capability
- Data‑driven and results‑oriented
- Innovative and customer‑focused
- Strong leadership and communication skills
- Able to thrive in a fast‑paced, high‑profile sporting environment
Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Hibernian FC is also committed to the safeguarding of vulnerable groups.
E-Commerce Executive: Hibernian FC in Edinburgh employer: Triathlonscotland
Contact Detail:
Triathlonscotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Executive: Hibernian FC in Edinburgh
✨Tip Number 1
Get to know the club! Research Hibernian FC, their values, and their fan culture. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend club events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common e-commerce questions. Think about how your experience aligns with their needs, especially around driving online sales and enhancing customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace E-Commerce Executive: Hibernian FC in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Executive role. Highlight your experience in managing online stores, optimising conversion rates, and any relevant digital marketing skills. We want to see how you can bring value to our team!
Show Your Passion for Football: Since this role is with Hibernian FC, it’s a great idea to showcase your passion for football. Mention any relevant experiences or insights you have about fan culture and how it can enhance the e-commerce experience. We love seeing that enthusiasm!
Be Data-Driven: We’re all about using data to drive decisions, so make sure to include examples of how you've used analytics tools in your previous roles. Whether it's improving customer retention or boosting sales, show us your results!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hibernian FC!
How to prepare for a job interview at Triathlonscotland
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Be ready to discuss how you've optimised conversion rates or improved customer journeys in past roles.
✨Show Your Passion for Football
Hibernian FC is all about the fans and football culture. Bring your passion for the sport into the conversation. Share any relevant experiences that connect your love for football with your e-commerce expertise.
✨Data is Your Best Friend
Be prepared to talk about how you've used data and analytics to drive decisions in previous roles. Have examples ready that showcase your ability to leverage insights for improving sales and customer retention.
✨Collaboration is Key
This role involves working closely with various teams. Highlight your experience in cross-functional collaboration and how you've successfully partnered with marketing or tech teams to achieve goals.