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For Companies At a Glance
- Tasks: Manage the online store, optimise sales, and enhance the fan experience.
- Company: Join Hibernian FC, a passionate football club with a vibrant culture.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Work in a fast-paced setting with great career development opportunities.
- Why this job: Be part of an exciting team driving e-commerce in the world of football.
- Qualifications: Experience in e-commerce and a love for football is a must!
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Easter Road Stadium, 12 Albion Place, Edinburgh EH7 5QG, United Kingdom
Reporting to: Head of Retail
Department: Retail
Hours: Full Time
This job ends on 15 May 2026
Key Responsibilities
- Trading & Performance
- Manage day‑to‑day trading of the online store, including product launches, promotions, and merchandising
- Optimise conversion rates, average order value, and customer lifetime value
- Use data and analytics to drive decision‑making and continuous improvement
- Oversee pricing, inventory visibility, and online product assortment
- Digital Experience
- Own the end‑to‑end user journey across web and mobile platforms
- Work with Shopify and tech teams to enhance site performance, usability, and personalisation
- Ensure a seamless and engaging fan experience, from browsing to checkout
- E-commerce & Digital Retail
- Lead the Club’s e‑commerce platform, driving online sales growth and improving the digital customer journey
- Work closely with the Marketing and Communications teams to deliver effective online campaigns, product launches, and promotions
- Utilise data and insights to enhance conversion, average order value, and customer retention
- Work collaboratively within a small team environment, contributing proactively with club retail senior management
- Collaborate with retail, marketing, and partnerships teams to align campaigns and product launches
- Manage day‑to‑day product uploads and maintain the online catalogue, ensuring accurate product data, pricing, and merchandising across all retail platforms
- Marketing & Growth
- Partner with digital marketing teams to drive traffic through SEO, paid media, email, and social channels
- Develop and execute campaigns around key football moments (e.g., kit launches, transfers, matchdays)
- Leverage fan data and CRM to create targeted and personalised campaigns
- Create and deliver high‑quality graphic design and digital content, including visual assets, banners, and on‑site imagery, particularly around key launches and campaigns
- Produce engaging and commercially focused copy, including product descriptions, campaign messaging, and email content
- Operations & Fulfilment
- Oversee e‑commerce operations including order management, logistics, and customer service integration
- Ensure efficient fulfilment and delivery, both domestically and internationally
- Manage relationships with third‑party vendors, platforms, and logistics partners
- Commercial & Partnerships
- Identify and develop new revenue streams, including international expansion and marketplace opportunities
- Collaborate with kit suppliers and commercial partners to maximise product sales
- Support sponsorship activations within digital retail channels
- Wider Support
- Assist with setting up and managing physical retail outlets at the stadium (e.g., kiosks, club shop, and more)
- Prepare retail areas for high footfall during matches and special events
- Support with resolving complaints or issues in a professional, club‑friendly manner
- Take a hands‑on approach to retail operations, supporting the execution of launches and ongoing trading activity
Key Skills & Experience
- Proven experience in a senior e‑commerce role, ideally within sports, retail, or consumer brands
- Strong commercial acumen with a track record of delivering revenue growth
- Deep understanding of digital marketing, analytics tools (e.g., Google Analytics), and CRO
- Experience managing cross‑functional teams and external partners
- Passion for football and understanding of fan culture is highly desirable
Personal Attributes
- Strategic thinker with hands‑on execution capability
- Data‑driven and results‑oriented
- Innovative and customer‑focused
- Strong leadership and communication skills
- Able to thrive in a fast‑paced, high‑profile sporting environment
Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Hibernian FC is also committed to the safeguarding of vulnerable groups.
E-Commerce Executive: Hibernian FC employer: Triathlonscotland
Contact Detail:
Triathlonscotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Executive: Hibernian FC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Hibernian FC. A friendly chat can open doors and give you insights that might just land you that e-commerce executive role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, especially any work related to sports or retail. This will help us see your hands-on experience and creativity in action.
✨Tip Number 3
Prepare for the interview by diving deep into Hibernian FC’s online presence. Understand their current e-commerce strategies and think of ways you could enhance them. We love candidates who come with fresh ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Hibernian FC team.
We think you need these skills to ace E-Commerce Executive: Hibernian FC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Executive role. Highlight your experience in managing online stores, optimising conversion rates, and any relevant digital marketing skills. We want to see how your background aligns with our needs!
Show Your Passion for Football: Let your love for football shine through in your application! Mention any relevant experiences or insights you have about fan culture and how it can enhance the e-commerce experience. We’re all about that connection with our fans!
Be Data-Driven: Since this role involves a lot of data analysis, make sure to showcase your experience with analytics tools like Google Analytics. We want to know how you've used data to drive decisions and improve performance in past roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Hibernian FC team!
How to prepare for a job interview at Triathlonscotland
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Be ready to discuss how you've optimised conversion rates or improved customer journeys in past roles. This shows you're not just a fan of football but also know the ins and outs of online retail.
✨Show Your Passion for Football
Hibernian FC is all about the fans and the game, so let your passion shine through! Share experiences that highlight your love for football and how it drives your work in e-commerce. This connection can set you apart from other candidates.
✨Data is Your Best Friend
Prepare to talk about how you've used data and analytics to make decisions in previous roles. Whether it's improving average order value or driving targeted campaigns, having specific examples will demonstrate your data-driven mindset and strategic thinking.
✨Collaboration is Key
Since the role involves working with various teams, be ready to discuss how you've successfully collaborated in the past. Highlight any experience managing cross-functional teams or partnerships, and how you contributed to achieving common goals. This shows you're a team player who can thrive in a dynamic environment.