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For Companies At a Glance
- Tasks: Be the friendly face of housing management, helping tenants and handling enquiries.
- Company: Join a supportive team dedicated to improving community living.
- Benefits: Gain valuable experience, competitive pay, and opportunities for career advancement.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: 2 years in customer service and a passion for helping others.
- Other info: Dynamic role with a chance to grow in the housing sector.
The predicted salary is between 30000 - 42000 £ per year.
The Housing Advisor will act as the first point of contact when tenants and other customers contact the housing management team and deal with initial enquiries. The post holder will also provide administrative support to the Housing Manager and a team of housing officers.
Responsibilities:
- Provide an excellent customer service by acting as the first point of contact for tenants and other customers who contact the housing management service.
- Deal with house sales enquiries by providing information on the Association’s policy and processing initial applications.
- Creating and maintaining tenancy records.
- Generating offers of housing accommodation and assisting housing officers in the allocation process.
- Providing advice and guidance to tenants and customers reporting neighbour nuisance and anti-social behaviour including recording and investigation of first reports and low-level cases.
- Provide helpdesk cover across the Housing Directorate as/when required.
- Processing rent payments from tenants.
- Monitoring empty properties and providing weekly reports to the housing manager.
Skills and Qualifications:
- Minimum of 2 years’ experience working in a busy office environment.
- Minimum of 2 years’ experience working in a customer service role.
- 4 GCSEs at grade C or above (or equivalent) including English Language and Mathematics.
- Experience of preparing reports for management.
- Excellent working knowledge of Microsoft Office applications.
- Working knowledge of the housing management process.
- Strong knowledge of administrative systems.
- Working knowledge of Northern Ireland Common Selection Scheme.
- Experience of working in a housing management department.
- Chartered Institute of Housing Level 3 Award in Housing.
- Degree in a relevant subject or housing management qualification.
Housing Advisor in Ballymoney employer: Triangle Housing Association
Contact Detail:
Triangle Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor in Ballymoney
✨Tip Number 1
Get to know the company! Research the housing management team and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can demonstrate your ability to handle enquiries effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Advisor in Ballymoney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the Housing Advisor position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing management and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Showcase Your Skills: Don’t forget to mention your knowledge of Microsoft Office and any experience with housing management processes. We love candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Triangle Housing Association
✨Know Your Stuff
Make sure you brush up on the housing management process and the specific responsibilities of a Housing Advisor. Familiarise yourself with common issues tenants face, like neighbour nuisance and anti-social behaviour, so you can demonstrate your understanding during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experience where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Get Comfortable with Microsoft Office
As you'll be using Microsoft Office applications regularly, make sure you're confident in your skills. If you have any specific experiences preparing reports or managing records, be prepared to share those examples to show your proficiency.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the housing management team and their processes. This shows your genuine interest in the role and helps you determine if it's the right fit for you.