At a Glance
- Tasks: Be the first point of contact for tenants and support the housing management team.
- Company: Join Triangle Housing Association, known for its commitment to social inclusion and support services.
- Benefits: Enjoy a competitive salary, generous annual leave, and enhanced pension contributions.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real difference in people's lives by helping them maintain their homes and independence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25683 - 26887 € per year.
Band & Salary Band 3 Level 1 - 4 (£25,683 - £26,887 per annum).
The Organisation
This is an incredible opportunity to work for a customer-focused organisation with an excellent reputation of providing housing and support services. Triangle strives to ‘Build Better Lives’ together by building homes and providing accommodation, individualised housing and care support. We promote social inclusion, supporting people to live independently and maintain their tenancies; we also provide support systems to enable adults with a learning disability to maintain meaningful employment.
The Role
The Housing Advisor will act as the first point of contact when tenants and other customers contact the housing management team and deal with initial enquiries. The post holder will also provide administrative support to the Housing Manager and a team of housing officers.
The Package
- Salary scale is Band 3 Level 1 - 4 (£25,683 - £26,887 per annum)
- 37 hours per week
- 33 days annual leave, increasing with length of service to a maximum of 40 days (Includes public holidays)
- Enhanced Employer Pension Contribution (6% Employer / 4% Employee)
- Health Cash Plan
- Employee Assistance Programme
- Enhanced Family Leave policy
- Occupational Sick Pay
- Enhanced Personal Development (EPD) Programmes – Part Funded
Triangle Housing Association is committed to being an inclusive employer with a diverse workforce. We therefore encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences.
HA/BM/03/26 - Housing Advisor in Ballymoney employer: Triangle Housing Association Limited
Triangle Housing Association is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee well-being, we offer generous benefits such as enhanced annual leave, a robust pension scheme, and opportunities for personal development. Our commitment to social inclusion and community support makes working here not just a job, but a meaningful career that contributes to building better lives.
Contact Detail:
Triangle Housing Association Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land HA/BM/03/26 - Housing Advisor in Ballymoney
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Triangle Housing Association on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Triangle's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about building better lives.
✨Tip Number 3
Practice common interview questions with a mate. We want you to feel confident and ready to showcase your skills in housing support and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace HA/BM/03/26 - Housing Advisor in Ballymoney
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Advisor role. We want to see how you can contribute to our mission of building better lives!
Showcase Your Customer Focus:Since this role is all about being the first point of contact for tenants, emphasise any previous experience you have in customer service. We love candidates who can demonstrate their ability to support and engage with people.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Triangle Housing Association Limited
✨Know Your Stuff
Make sure you understand Triangle's mission to 'Build Better Lives'. Familiarise yourself with their services and values, especially how they support social inclusion and help people maintain tenancies. This will show your genuine interest in the role and the organisation.
✨Prepare for Common Questions
Think about questions related to customer service and housing management. Be ready to discuss how you would handle initial enquiries from tenants and provide administrative support. Use examples from your past experiences to illustrate your skills and approach.
✨Showcase Your Soft Skills
As a Housing Advisor, you'll need strong communication and empathy skills. Prepare to demonstrate how you've effectively communicated with diverse groups or resolved conflicts in previous roles. This will highlight your ability to connect with tenants and colleagues alike.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the organisation. You might ask about the team dynamics or how Triangle measures success in supporting tenants. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
