Service & Compliance Administrator
Job Introduction
Be the welcoming face and trusted voice of Triage
At Triage, we help people overcome barriers to employment, build confidence and move towards brighter futures.
We're looking for a Service & Compliance Administrator to join our Connect to Work team. This is a varied role combining customer service, administration, participant engagement and compliance support.
You'll often be the first person participants and visitors speak to, whether that's welcoming them in to the office, answering enquiries or making supportive calls to help people engage with our service. Your friendly and professional approach will help create positive first impressions and encourage participants to attend appointments and remain engaged in their journey towards employment.
Alongside this, you'll support the smooth running of the service through accurate record keeping, reporting, quality assurance and administrative support.
Why Join Triage?
We believe great work starts with great people, so we make sure our colleagues feel supported, valued and empowered to succeed.
Benefits include:
- Birthday off every year
- Additional annual leave for length of service
- Two paid volunteering days annually
- Employee Assistance Programme
- Discounts, rewards and wellbeing support
- Pension and life assurance
- Cycle to Work Scheme
- Ongoing learning and development
- Career progression opportunities
What You'll Do
- Welcome participants, visitors and stakeholders to the office.
- Act as the first point of contact for telephone, email and face-to-face enquiries.
- Make supportive calls to participants to confirm appointments and support onboarding.
- Build positive relationships that encourage engagement with the service.
- Manage appointments, referrals and diaries.
- Maintain accurate records and case management systems.
- Support reporting, quality assurance and compliance processes.
- Assist with audits and performance monitoring.
- Support financial administration and reconciliations.
- Coordinate meetings, training sessions and events.
- Work collaboratively with colleagues, partners and employers.
- Effective upkeep of the office environment ensuring this remains tidy and engaging at all times.
What We're Looking For
We're interested in attitude as much as experience.
You will have:
- Previous administrative experience.
- Excellent customer service and communication skills.
- Strong organisational skills and attention to detail.
- Confidence using Microsoft Office, including Excel.
- Experience maintaining accurate records and handling confidential information.
- The ability to manage multiple tasks and meet deadlines.
- A positive, proactive and team-focused approach.
Desirable
- Experience within employability, education, health or social care services.
- Experience supporting audits, compliance or quality processes.
- Experience using CRM or case management systems.
Why This Role Matters
A warm welcome, helpful conversation or encouraging phone call can make all the difference to someone taking their next step towards employment.
In this role, you'll help create an exceptional experience for participants while ensuring our services remain organised, compliant and effective. Your work will directly support people to access opportunities that can change their lives.
Our Values At Triage:
- We thrive together
- We do something amazing every day
- We never give up
- We know our knowledge is power
- We act with kindness
If that sounds like you, we'd love to hear from you.
Apply today and help make a difference in your community.
If you are successfully shortlisted for interview, a full job description will be shared with you to help you prepare.
For the successful candidate, this role will require a satisfactory enhanced disclosure check appropriate to the level of responsibility involved. We handle all disclosure information in line with the relevant safeguarding legislation and the DBS Code of Practice, ensuring a fair and transparent process for all applicants. Cost will be reimbursed through our onboarding and internal expense process.
As a Disability Confident Leader, we wish to engage and encourage people with a disability or long-term health condition to work for us, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way. If this applies to you, you can request consideration under this scheme during the application process.
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