Key Worker (Employability & Skills)

North East Fife (Community based), DD6 8BH

Contract Type: Full Time Permanent

Working Hours: 35 hours per week 9am – 5pm, Monday to Friday

At Triage, we don't just deliver training programmes. We help people build confidence, develop skills, overcome barriers, and take meaningful steps towards employment and independence.

We're looking for a Key Worker who is passionate about people and motivated by making a genuine impact in local communities. If you believe everyone deserves the opportunity to fulfil their potential and enjoy helping people achieve their goals, we'd love to hear from you.

Whether it's supporting someone with coping strategies for anxiety, help them into a routine, build skills with an accredited qualification, create their first CV, build confidence, or identify a new career path, you'll play an important role in helping individuals move forward.

Why Join Triage?

We believe great work starts with great people, so we make sure our colleagues feel supported, valued and empowered to succeed.

Benefits include:

• Birthday off every year
• Additional annual leave for length of service
• Two paid volunteering days annually
• Employee Assistance Programme
• Discounts, rewards and wellbeing support
• Pension and life assurance
• Ongoing learning and development
• Career progression opportunities

Your development matters to us

At Triage, we don't just offer jobs. We build careers. We're committed to developing our people through training, coaching, mentoring and opportunities to grow within the organisation . Many of our colleagues have progressed into new roles, gained qualifications, and expanded their skills whilst making a positive difference to the lives of others.

You’ll become part of a team that:

• Supports and encourages one another
• Shares ideas and best practice
• Celebrates success together
• Lives our values every day

About the role:

As a Key Worker, you will engage parents through personalised support using both a one-to-one and group delivery approach across North East Fife.

Working within community and outreach settings, you'll help participants build the confidence, skills and behaviours needed to move closer to employment, training, or further learning.

You'll support parents from a variety of backgrounds, tailoring your approach to meet individual needs and helping participants overcome barriers that may be preventing them from reaching their potential.

You will develop supportive relationships with participants, providing guidance, motivation, and practical employability support while encouraging independence, resilience, and positive decision-making. You will also work collaboratively with partner organisations and local services to ensure participants can access the wider support they need to achieve their goals.

No two days are the same, but every day offers the chance to change a life.

You will:

• Deliver engaging support relevant to the individuals needs
• Support parents on a one-to-one and group basis
• Complete high quality assessments to understand individual aspirations, skills, experiences and barriers.
• Develop confidence, motivation, self-belief and employability skills
• Assist parents with CV writing, job applications and interview preparation
• Help participants identify realistic employment and career goals
• Adapt delivery to meet individual learning styles and support needs
• Build strong relationships with local employers and community partners
• Promote progression into employment, and/or further training
• Track participant progress and maintain accurate records
• Contribute ideas and best practice to continuously improve delivery

What we're looking for:

We're looking for someone with the right attitude as much as the right experience.

You'll brin g:

• Experience delivering support/training, coaching, mentoring or employability support
• Confidence engaging individuals and groups, delivering interactive sessions
• Excellent communication and relationship-building skills
• Strong organisational and administrative skills
• Knowledge of employability skills and barriers to employment
• The ability to motivate and inspire people from diverse backgrounds
• A genuine passion for helping people achieve their goals
• Experience supporting people through personalised journey plans into employment, education or training
• Excellent verbal and written communication skills, with the ability to engage, motivate and positively challenge others
• Ability to assess progress and adapt support strategies to drive outcomes.
• Strong organisational skills and experience working in a performance or target driven environment.
• Confident using digital tools to support delivery and participant engagement
• Full UK driving licence with access to a vehicle and business insurance
• Training or coaching qualification (e.g. Education & Training, CAVA or equivalent)
• Experience delivering funded employability programmes
• Knowledge of the local labour market
• Experience supporting disadvantaged, care experienced or multi needs individuals
• Knowledge of Awarding Body requirements and standards
• Experience working in recruitment, publicly funded services or similar sectors
• Existing local employer or partner networks
• A proactive, solutions focused approach with a track record of driving positive change

Who you are:

You’ll thrive in this role if you are:

• People-focused and compassionate
• Positive, resilient and adaptable
• Driven to make a difference
• Comfortable working independently and as part of a team
• Committed to high-quality outcomes
• Passionate about supporting people to succeed
• Open to learning and continuous professional development

Our values:

Everything we do is guided by our values:

• We thrive together
• We do something amazing every day
• We know our knowledge is power
• We act with kindness

About Triage:

Triage provides information, advice, guidance, training and support to help people move into work, develop their skills and build sustainable careers.

We work across Scotland and England, partnering with employers, local authorities and communities to create opportunities and deliver positive social impact.

We're proud to be a Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive.

Additional Information:

If you are shortlisted for interview, we will provide you with a full job description to support your preparation. This position is subject to a Protecting Vulnerable Groups (PVG) Scheme check, appropriate to the level of responsibility within the role. All disclosure information is handled confidentially and in accordance with relevant safeguarding legislation, ensuring a fair, consistent and transparent recruitment process for all applicants. The cost of the PVG check will be reimbursed through our onboarding and internal expenses procedure.

As a Disability Confident Leader, we wish to engage and encourage people with a disability or long-term health condition to work for us, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way. If this applies to you, you can request consideration under this scheme during the application process.

Working Hours

35 hours per week 9am – 5pm, Monday to Friday

Job Category

Employability

Location

North East Fife (Community based)

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