Job Coach (Supported Internships)

Salary: £28,000 (depending on experience)

Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers. Delivering from locations across Scotland and North East England, Triage partners with multiple public, private and community organisations. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas.

We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business:

• We thrive together
• We do something amazing every day
• We never give up
• We know our knowledge is power
• We act with kindness

About the role

We are seeking a committed Job Coach who will be responsible for providing on-the-job support to young individuals aged 16‑24 with Special Educational Needs and Disabilities (SEND) while undertaking work placements. Our goal is to provide personal and professional growth to young individuals, ensuring they achieve their fullest potential. This role involves working closely with interns and work placement providers to provide tailored support and engagement to ensure a positive and productive work experience, ultimately leading to greater independence and a successful transition into paid employment.

As a Disability Confident Leader, we wish to engage and encourage people with a disability or long‑term health condition to work for us, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

Role themes:

• People Motivation, Coaching and Development
• Programme Delivery
• Stakeholder Engagement

Required criteria:

• Experience of working in a target driven environment with proven success of engaging and supporting individuals.
• Previous experience working with young individuals with SEND, preferably in a vocational or educational setting.
• Experience in a training, guidance, education or learning environment that supports individuals.
• Patience, empathy, and a passion for supporting young individuals to achieve their goals.
• Must have excellent face‑to‑face and telephone communication skills with the ability to work on their own initiative.
• Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines.
• A willingness to learn and ability to adapt to and embrace change.
• Must be dynamic and creative.
• Well organised and self‑motivated.
• Bachelor’s degree in Education, Social Work, Human Services, or a related field.
• Strong understanding of disability rights and inclusive practices.
• Experience of supporting individuals with an Education, Health and Care Plan (EHCP).
• Similar experience in a previous role.
• Partnership & Engagement experience, working with multiple stakeholders to support a participant journey.

More details about the role:

• To effectively communicate the benefits of the programme and customise the programme delivery based on individual needs.
• Provide personalised coaching to develop job‑specific skills and essential soft skills such as communication, time management, and teamwork.
• Assist young interns in understanding and performing job tasks effectively.
• To motivate, stimulate and focus interns to positively engage in their work placements.
• To provide advice, guidance and support to interns during their internship and for those that transition into employment, to maximise the potential for them to sustain in work.
• Develop and deliver tailored training programs to meet the unique needs of each intern.
• Organise workshops and training sessions to enhance employability skills and workplace readiness.
• Conduct regular assessments of intern progress and provide constructive feedback.
• Maintain detailed records of intern performance and development.
• Identify and address any challenges or barriers to success, ensuring timely intervention.
• Contribute to the continuous improvement of the supported internship programme, incorporating feedback from interns and stakeholders.
• Assist in the creation of resources and materials to support interns and employers throughout the placement.

Stakeholder Engagement:

• Establish and develop links with organisations who may be supporting or hosting potential interns and establish a presence where appropriate to generate programme starts.
• Work closely with employers to understand job requirements and expectations for interns with SEND.
• Facilitate effective communication between interns and their supervisors.
• Provide guidance to employers on best practices for supporting interns with SEND in the workplace.
• Collaborate with families, educators, and other support networks to ensure a holistic approach to intern development.
• Participate in meetings and reviews to discuss intern progress, set goals, and adjust support strategies as needed.
• Coordinate and lead annual EHCP reviews for young individuals during their time on programme.

NB This job description is designed as guidance and there may be requirements to take on additional or alternative tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle. For the successful candidate, this role will require a disclosure check appropriate to the level of responsibility involved. We handle all disclosure information in line with the relevant safeguarding legislation and the DBS Code of Practice, ensuring a fair and transparent process for all applicants. Cost will be reimbursed through our onboarding and internal expense process.