Digital Systems and Delivery Operations Lead

TRIADIC is a trailblazing creative house where arts and innovation converge to produce transformative experiences. Led by a team of visionaries, including an artistic duo and a prominent brand strategist, TRIADIC specializes in cross‑disciplinary collaborations and cultural consultancy. At the nexus of art, performance, music, film, and technology, the company helps clients engage audiences through impactful and immersive projects. TRIADIC fosters meaningful connections within the creative community by delivering bespoke solutions tailored to its clients’ goals.

The Digital Systems and Delivery Operations Lead will oversee the implementation, optimization, and operational functionality of digital systems that support TRIADIC’s creative and business projects. This full‑time role is based in the London Area, United Kingdom. The goal is to improve TRIADIC’s internal delivery workflows for client websites, project microsites, online programmes and digital brand assets, ensuring consistent delivery across projects.

• Define and document functional requirements, delivery standards and handover processes for internal teams and external developers to support smooth implementation.
• Build and maintain reporting routines and dashboards to track project progress, resourcing, risks and delivery performance, ensuring accuracy and timely updates.
• Consolidate and analyse project and operational data to produce repeatable internal reporting.
• Identify repetitive manual tasks in delivery operations and introduce automation to reduce rework, improve turnaround time and strengthen delivery reliability.
• Coordinate with strategists, designers and external partners to resolve ambiguities, track issues through to closure and support on‑time delivery.
• Maintain clear documentation and audit trails for delivery processes and AI‑assisted workflows, supporting quality control and responsible use standards.

As TRIADIC aims to expand its service offerings and move into a more AI‑focused space, having a dedicated Digital Systems and Delivery Operations Lead will provide the necessary support to scale operations. By integrating technology with creative insights, the Lead will help TRIADIC deliver culturally relevant and innovative solutions that resonate with diverse audiences, reinforcing the company’s commitment to producing impactful work.

Qualifications

• Analyze and improve internal delivery workflows for client websites, microsites, and digital brand assets.
• Implement best practices to ensure consistency and quality across all projects.
• Support the business in researching, analysing and implementing the most up‑to‑date AI and tech capabilities into every project.
• Strong organisational skills and attention to detail, with the ability to keep work accurate and consistent.
• Ability to improve day‑to‑day workflows and reduce manual work through simple automation (e.g., Excel/VBA).
• Confident working with data for reporting and tracking (building regular updates, checking accuracy, spotting issues).
• Good working knowledge of SQL and Python (enough to pull data, check it, and support reporting/monitoring).
• Clear communication skills and ability to work with different people (design, strategy).
• Comfortable writing and maintaining documentation (process notes, handovers, standards).

Experience

• Experience supporting operations in a fast‑paced environment where accuracy matters (monitoring, checks, reporting, issue resolution).
• Experience improving processes and making them more efficient (automation, streamlining).
• Experience producing regular reporting or dashboards (for example Power BI/Tableau or structured reporting packs).
• Experience working across teams and resolving unclear requirements by speaking to stakeholders and agreeing a clear approach.
• Experience with AI and tech related platforms.

Qualifications Required

• Degree‑level qualification in a technical subject (or equivalent practical experience).