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- Tasks: Design end-to-end services, ensuring user needs and business goals align.
- Company: Triad is an award-winning IT consultancy with a strong track record in digital solutions.
- Benefits: Enjoy 25 days leave, matched pension, free healthcare, gym membership, and more!
- Why this job: Join a supportive team, work on exciting projects, and grow your career in a flexible environment.
- Qualifications: Proven Service Design experience and a strong portfolio are essential.
- Other info: Remote work options available; continuous learning and development opportunities provided.
Location: Based at client locations or working remotely.
Salary: £50-60K plus company benefits.
Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced Service Designer. As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.
Key Responsibilities:
- User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
- Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
- Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
- Journey Mapping - Define user journeys and identify opportunities for service improvement.
- Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
- Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
- Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG2).
- Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
- Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.
Skills and Experience:
- Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
- Experience conducting user research and translating insights into actionable service improvements.
- Strong understanding of User-Centred Design (UCD) principles and methodologies.
- Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
- Familiarity with Agile and iterative development processes.
- Knowledge of Government Digital Service (GDS) standards (desirable).
- Experience designing services for users with accessibility requirements.
Benefits:
- 25 days annual leave, excluding bank holidays.
- Matched pension contributions of 5%.
- Free private health care and medical cover with Bupa (taxable as a benefit).
- PerkBox membership.
- Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes.
- Cycle-to-work scheme.
- Free health and wellbeing services (AIG Smart Health and Canada Life WeCare).
Our Commitment to You:
- Continuous learning: We provide access to Microsoft Certifications, online training platforms, and Udemy Business.
- Flexibility: We support remote and hybrid work where possible.
- Inclusive Culture: Our team culture fosters autonomy, creativity, and collaboration.
Our Selection Process:
After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for an interview with our Head of BA & UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants, including a practical Service Design exercise (materials provided in advance). A potential final-stage interview with our Client Services Director. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.
Service Designer employer: Triad
Contact Detail:
Triad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with Triad's projects and values. Understanding their approach to user-centred design and the types of clients they work with will help you tailor your discussions during interviews.
✨Tip Number 2
Prepare to showcase your portfolio effectively. Highlight specific projects that demonstrate your experience in service design, particularly those that align with the responsibilities mentioned in the job description.
✨Tip Number 3
Brush up on Agile methodologies and be ready to discuss how you've successfully collaborated in multidisciplinary teams. Triad values teamwork, so sharing relevant experiences will set you apart.
✨Tip Number 4
Research the Government Digital Service (GDS) standards, as familiarity with these can be a plus. Being able to discuss how you would apply these standards in your service design work could impress the interviewers.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Design. Focus on your portfolio and any specific projects that demonstrate your skills in user-centred design, prototyping, and stakeholder collaboration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Service Design and your understanding of Triad's values. Mention specific projects or experiences that align with the responsibilities outlined in the job description.
Showcase Your Portfolio: Include a link to your portfolio in your application. Ensure it features examples of your work in service mapping, journey mapping, and usability testing, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your proficiency with tools like Miro, Figma, and Adobe XD. Also, mention your familiarity with Agile methodologies and any experience you have with accessibility standards.
How to prepare for a job interview at Triad
✨Showcase Your Portfolio
Make sure to bring a strong portfolio that highlights your Service Design experience. Be prepared to discuss specific projects, the challenges you faced, and how you addressed user needs and business goals.
✨Understand User-Centred Design Principles
Familiarise yourself with User-Centred Design (UCD) principles and methodologies. Be ready to explain how you've applied these in past projects and how they can benefit Triad's clients.
✨Prepare for Practical Exercises
Since the interview includes a practical Service Design exercise, practice creating service maps or journey maps. This will help you demonstrate your thought process and problem-solving skills effectively.
✨Research Triad and Its Culture
Take some time to understand Triad's values and culture. Knowing about their commitment to continuous learning and inclusivity will help you align your answers with what they are looking for in a candidate.
