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- Tasks: Lead user research to shape user-centred services in digital transformation projects.
- Company: Triad Group PLC, a dynamic consultancy focused on user-centred digital services.
- Benefits: Competitive day rate, hybrid work model, and opportunity to influence public sector projects.
- Why this job: Make a real impact by delivering insights that drive service design and technology decisions.
- Qualifications: Proven experience in user research, especially in Discovery and Alpha phases.
- Other info: Join a collaborative team and advocate for accessibility and inclusivity in design.
The predicted salary is between 40000 - 60000 £ per year.
Contract: Senior User Researcher
Location: Hybrid (UK-based)
Contract Type: Contract
Day Rate: £500 p/d, Outside IR35
Duration: End of March
About the Role
Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad‑led teams across public sector digital transformation projects. You will also collaborate closely with external partner organisations and stakeholders. This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user‑centred services from the ground up.
Key Responsibilities
- Lead user research activities across Discovery and Alpha.
- Work collaboratively with Triad consultants, client teams, and partner suppliers.
- Deliver research that informs service design and technology decisions.
- Engage with a broad range of users and stakeholders to understand needs and pain points.
- Translate findings into clear, impactful outputs for multidisciplinary teams.
- Advocate for accessibility, inclusivity, and evidence‑based design.
Required Experience
- Strong track record as a User Researcher on public sector or consultancy projects.
- Hands‑on Discovery and Alpha experience is essential.
- Comfortable working in agile, fast‑paced environments.
- Confident presenting research findings to varied audiences.
- Familiarity with GDS service design standards and accessibility best practices.
About Triad
Triad is a UK‑based consultancy delivering user‑centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.
Senior User Researcher- GDS, Discovery employer: Triad
Contact Detail:
Triad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher- GDS, Discovery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in public sector projects. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your best user research projects, especially those related to Discovery and Alpha phases. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Get comfortable presenting your research findings. You never know when you’ll need to pitch your insights to a diverse audience, so rehearse until you can do it confidently.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, and applying directly can give you a better chance of landing that dream job. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior User Researcher- GDS, Discovery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user research, especially in Discovery and Alpha phases. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about user research and how you can contribute to our public sector projects. Keep it engaging and personal – we love a bit of personality!
Showcase Your Research Skills: In your application, give us examples of how you've delivered actionable insights in past roles. We’re keen to see how you’ve engaged with users and stakeholders to inform service design decisions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Triad
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to Discovery and Alpha phases. Be ready to discuss specific projects where you've delivered actionable insights and how they shaped user-centred services.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Triad consultants and external partners, prepare examples that highlight your teamwork. Think about times when you successfully collaborated with multidisciplinary teams to deliver impactful research.
✨Prepare for Accessibility Discussions
Familiarise yourself with GDS service design standards and accessibility best practices. Be prepared to advocate for inclusivity in your research findings and demonstrate how you've incorporated these principles in past projects.
✨Practice Presenting Your Findings
You'll need to present your research to varied audiences, so practice articulating your findings clearly and confidently. Use storytelling techniques to make your insights engaging and relatable, ensuring they resonate with different stakeholders.
