UX Designer in London

Requirements

• A strong portfolio of successful UX work is essential.
• Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports.
• Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy.
• Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights.
• Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq.
• Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms.
• Knowledge of front-end technologies (HTML, CSS, Java Script) and analytical tools like Google Analytics.
• Comfortable working within Agile frameworks and collaborating across multidisciplinary teams.
• Experience working with Government Digital Service (GDS) standards and practices.
• A degree or equivalent qualification related to the area you work in is desirable.
• You must be willing and eligible to achieve a minimum of SC clearance.
• You must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Responsibilities

• Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
• Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
• Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
• Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
• Create interactive prototypes to different levels of fidelity to be able to test design options.
• Initiate, plan and conduct workshops with stakeholders and users.
• Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
• Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
• Ensure research activities are inclusive and designed to ensure services adhere to WCAG 2.2.
• Research for and design the information architecture to ensure users can navigate successfully.
• Work with stakeholders to define success metrics so that services can continually iterate.
• Work and collaborate across multi-disciplinary teams using agile methods.
• Advocate for and educate client teams about user‑centred design including upskilling and mentoring.
• Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry.
• Technologies
• CSS
• Figma
• Support
• Java Script
• PLC
• UX UI Design
• More

We are Triad Group Plc, an award‑winning digital, data, and solutions consultancy with over 35 years experience, primarily serving the UK public sector and central government.

We deliver high‑quality solutions that make a real difference to users, citizens and consumers.

We offer a collaborative, creative, and discrimination‑free working environment, with continuous training and development through Udemy Business courses.

The role can be based at client locations, worked remotely, or from our Godalming or Milton Keynes offices, and the salary is up to £60k plus excellent company benefits including 25 days annual leave plus bank holidays, matched pension contributions, private healthcare, gym membership support or Lakeshore Fitness access, Perkbox membership, and a cycle‑to‑work scheme.

We are an equal opportunities employer and proud of our inclusive, accessible recruitment process.

#J-18808-Ljbffr