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- Tasks: Lead user research to shape impactful digital services in public sector projects.
- Company: Triad Group PLC, a dynamic consultancy focused on user-centred digital solutions.
- Benefits: Competitive day rate, hybrid work model, and opportunity to influence real change.
- Why this job: Make a difference by advocating for accessibility and inclusivity in digital services.
- Qualifications: Proven experience in user research, especially in Discovery and Alpha phases.
- Other info: Join a collaborative team and grow your career in a fast-paced environment.
The predicted salary is between 40000 - 60000 £ per year.
Contract: Senior User Researcher
Location: Hybrid (UK-based)
Contract Type: Contract
Day Rate: 500 p/d, Outside IR35
Duration: End of March
About the Role
Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You will also collaborate closely with external partner organisations and stakeholders. This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.
Key Responsibilities
- Lead user research activities across Discovery and Alpha.
- Work collaboratively with Triad consultants, client teams, and partner suppliers.
- Deliver research that informs service design and technology decisions.
- Engage with a broad range of users and stakeholders to understand needs and pain points.
- Translate findings into clear, impactful outputs for multidisciplinary teams.
- Advocate for accessibility, inclusivity, and evidence-based design.
Required Experience
- Strong track record as a User Researcher on public sector or consultancy projects.
- Hands-on Discovery and Alpha experience is essential.
- Comfortable working in agile, fast-paced environments.
- Confident presenting research findings to varied audiences.
- Familiarity with GDS service design standards and accessibility best practices.
About Triad
Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.
Senior User Researcher- GDS, Discovery in City of London employer: Triad
Contact Detail:
Triad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher- GDS, Discovery in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in user research or public sector projects. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects, especially those involving Discovery and Alpha phases. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions related to user research and service design. Think about how you can demonstrate your experience with GDS standards and accessibility – we want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior User Researcher- GDS, Discovery in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user research, especially in Discovery and Alpha phases. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about user research and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Research Skills: In your application, highlight specific examples of how you've delivered actionable insights in past roles. We’re keen to see how you’ve influenced service design and technology decisions, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Triad!
How to prepare for a job interview at Triad
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to Discovery and Alpha phases. Be ready to discuss specific projects where you've delivered actionable insights and how they shaped user-centred services.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Triad consultants and external partners, prepare examples of how you've successfully collaborated in the past. Highlight your ability to engage with diverse stakeholders and how you’ve translated their needs into impactful research outputs.
✨Familiarise Yourself with GDS Standards
Triad values familiarity with GDS service design standards and accessibility best practices. Brush up on these guidelines and be prepared to discuss how you've applied them in your previous work. This will show that you’re not just experienced but also aligned with their values.
✨Practice Presenting Your Findings
As a Senior User Researcher, you'll need to present your findings confidently to varied audiences. Practice summarising your research in a clear and engaging way. Consider using visuals or storytelling techniques to make your insights more relatable and impactful.
