At a Glance
- Tasks: Design user-centred services and create impactful experiences for the UK public sector.
- Company: Join Triad Group, an award-winning digital consultancy with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and continuous training.
- Other info: Collaborative environment with excellent career growth opportunities and a commitment to diversity.
- Why this job: Make a real difference while working with cutting-edge technology and passionate people.
- Qualifications: Experience in service design and user research; familiarity with design tools is a plus.
The predicted salary is between 46200 - 66000 £ per year.
Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55,000, plus excellent company benefits.
About Us
Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.
Role Summary
Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.
Key Responsibilities:
- User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
- Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
- Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
- Journey Mapping - Define user journeys and identify opportunities for service improvement.
- Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
- Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
- Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2).
- Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
- Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.
Skills and Experience
- Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
- Experience conducting user research and translating insights into actionable service improvements.
- Strong understanding of User-Centred Design (UCD) principles and methodologies.
- Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
- Familiarity with Agile and iterative development processes.
- Knowledge of Government Digital Service (GDS) standards (desirable).
- Experience designing services for users with accessibility requirements.
Qualifications & Certifications
A degree or equivalent qualification related to the area you work in – Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
Triad’s Commitment to You
As a growing and ambitious company, Triad prioritises your development and well-being:
- Continuous Training & Development: Access to top-rated Udemy Business courses.
- Work Environment: Collaborative, creative, and free from discrimination.
- Benefits: 25 days of annual leave, plus bank holidays.
- Matched pension contributions (5%).
- Private healthcare with Bupa.
- Gym membership support or Lakeshore Fitness access.
- Perkbox membership.
- Cycle-to-work scheme.
Our Selection Process
After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for an interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.
Other information
If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Service Designer (Multiple roles) employer: Triad Group Plc
Triad Group Plc is an exceptional employer, offering a dynamic and inclusive work culture that empowers Business Analysts to thrive in their roles. With access to continuous training, generous benefits including private healthcare and gym membership support, and a commitment to diversity and inclusion, employees are encouraged to grow both personally and professionally while making a meaningful impact in the public sector. The company's recognition for project excellence and its focus on innovative solutions further enhance its appeal as a rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (Multiple roles)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Triad Group Plc for a Service Designer (Multiple roles), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Triad Group Plc before they go live!
We think you need these skills to ace Service Designer (Multiple roles)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer (Multiple roles) at Triad Group Plc, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Triad Group Plc does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Triad Group Plc. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Triad Group Plc.
How to prepare for a job interview at Triad Group Plc
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Triad Group Plc, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Triad Group Plc might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Triad Group Plc!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Triad Group Plc is looking for.
