User Researcher Designer in London

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation.

As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential.

Responsibilities include:

• Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
• Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
• Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
• Create interactive prototypes to different levels of fidelity to test design options.
• Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
• Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
• Ensure research activities are inclusive and designed to ensure services adhere to WCAG 2.2.
• Research for and design the information architecture to ensure users can navigate successfully.
• Work and collaborate across multi-disciplinary teams using agile methods.
• Advocate for and educate client teams about user-centred design including upskilling and mentoring.
• Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry.

Skills required:

• Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable).
• Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights.
• Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq.
• Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms.
• Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable).
• Comfortable working within Agile frameworks and collaborating across multidisciplinary teams.
• Experience working with Government Digital Service (GDS) standards and practices.

A portfolio of UX work is available on request.

Continuous Training & Development: Collaborative, creative, and free from discrimination.

Benefits include:

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa.
• Gym membership support or Lakeshore Fitness access.
• Cycle-to-work scheme.

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.