Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design user-centred services and create impactful experiences for the UK public sector.
- Company: Join Triad Group Plc, an award-winning digital consultancy with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and continuous training.
- Why this job: Make a real difference while working with cutting-edge technology and passionate people.
- Qualifications: Experience in Service Design and a strong portfolio of successful projects.
- Other info: Collaborative environment with excellent career growth and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £DOE, plus company benefits.
About Us
Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.
Glassdoor score of 4.796% of our staff would recommend Triad to a friend. 100% CEO approval.
Role Summary
Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.
Key Responsibilities
- User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
- Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
- Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
- Journey Mapping - Define user journeys and identify opportunities for service improvement.
- Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
- Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
- Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2).
- Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
- Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.
Skills and Experience
- Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
- Experience conducting user research and translating insights into actionable service improvements.
- Strong understanding of User-Centred Design (UCD) principles and methodologies.
- Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
- Familiarity with Agile and iterative development processes.
- Knowledge of Government Digital Service (GDS) standards (desirable).
- Experience designing services for users with accessibility requirements.
Qualifications & Certifications
- A degree or equivalent qualification related to the area you work in – Desirable.
- Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
Triad's Commitment to You
- Continuous Training & Development: Access to top-rated Udemy Business courses.
- Work Environment: Collaborative, creative, and free from discrimination.
- 25 days of annual leave, plus bank holidays.
- Matched pension contributions (5%).
- Private healthcare with Bupa.
- Gym membership support or Lakeshore Fitness access.
Our Selection Process
- An interview with our Head of UX, including a career review and cultural fit assessment.
- A workshop and interview session with our principal consultants.
- We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, and as a Disability Confident Leader.
Service Designer (Multiple roles) in London employer: Triad Group Plc
Contact Detail:
Triad Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (Multiple roles) in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those at Triad Group Plc. A friendly message can go a long way, and who knows, they might just put in a good word for you!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make it visually appealing and easy to navigate, so hiring managers can see your talent at a glance.
✨Tip Number 3
Prepare for the interview like a pro! Research Triad’s recent projects and think about how your experience aligns with their mission. Be ready to discuss how you can contribute to their exciting tech assignments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Triad team.
We think you need these skills to ace Service Designer (Multiple roles) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in user-centred design and any relevant projects that showcase your skills. We want to see how you can bring value to our team!
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your service design work. We love seeing real examples of your end-to-end service improvements and how you've tackled user needs. Make it easy for us to see your creativity in action!
Be Authentic: Let your personality shine through in your application. We value collaboration and a supportive culture, so don’t be afraid to show us who you are and what drives you. Share your passion for solving meaningful problems!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Triad Group Plc
✨Know Your User-Centred Design Principles
Make sure you brush up on your User-Centred Design (UCD) principles before the interview. Triad Group Plc values a strong understanding of UCD, so be ready to discuss how you've applied these principles in your previous work and how they can enhance service design.
✨Showcase Your Prototyping Skills
Bring along examples of your prototyping work, whether it's low or high fidelity. Be prepared to explain your process and how you used tools like Figma or Adobe XD to create effective prototypes that meet user needs.
✨Research Triad's Projects
Familiarise yourself with some of the exciting projects Triad has worked on, especially those related to the UK public sector. This will not only show your interest in the company but also help you connect your skills to their mission during the interview.
✨Prepare for Stakeholder Collaboration Questions
Expect questions about how you collaborate with stakeholders. Think of specific examples where you've engaged users, product owners, and technical teams to shape service experiences, and be ready to discuss the outcomes of those collaborations.
