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- Tasks: Lead major incident responses and drive problem management in a global tech environment.
- Company: Join a leading global consumer services company with a strong reputation.
- Benefits: Competitive salary, bonus, and hybrid working model for flexibility.
- Why this job: Make a significant impact in a complex technology landscape while advancing your career.
- Qualifications: Proven experience in global environments and strong ITIL background required.
- Other info: Excellent communication skills are essential for success in this role.
The predicted salary is between 70000 - 75000 £ per year.
A global consumer services leader is seeking an experienced Incident and Problem Manager to take ownership of major incident response and drive problem management across a complex technology landscape. Working hybrid from Birmingham, the candidate should have proven experience in global environments and excellent communication skills. The ideal candidate has a strong ITIL background and experience managing high-severity incidents.
A salary range of £70,000 - £75,000 plus bonus is offered.
Senior Global Incident & Problem Manager (Hybrid) in Willenhall employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Global Incident & Problem Manager (Hybrid) in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Global Incident & Problem Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and incident management strategies. We want you to showcase your experience with high-severity incidents and how you've successfully navigated complex technology landscapes in the past.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your global experience and communication skills in your discussions. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit for their team.
We think you need these skills to ace Senior Global Incident & Problem Manager (Hybrid) in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-severity incidents and your ITIL background. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Global Incident & Problem Manager role. Share specific examples of your past experiences that demonstrate your ability to handle major incident responses.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TRIA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in managing high-severity incidents. This will show that you not only understand the theory but can also implement it effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem management skills. Think of specific examples from your experience where you successfully managed a major incident or resolved a complex problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your ability to convey complex information clearly. Practice explaining technical concepts in simple terms, as you might need to communicate with non-technical stakeholders during the interview.
✨Research the Company Culture
Take some time to understand the company’s culture and values. This will help you tailor your responses to align with what they’re looking for in a candidate. Mentioning how your personal values align with theirs can make a strong impression.
