At a Glance
- Tasks: Lead strategic IT service improvement initiatives and drive technology transformation.
- Company: Join a forward-thinking organisation undergoing significant tech transformation.
- Benefits: Up to £95,000 salary, generous pension, excellent holiday, and hybrid working.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on IT service delivery and operational resilience.
- Qualifications: Experience in IT service management, cyber security, and stakeholder management.
The predicted salary is between 63000 - 77000 £ per year.
We're supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed‑term contract. Reporting to the Director of Information Services, you'll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.
You’ll lead initiatives including:
- ITIL 4 and IT Service Management improvement
- Cyber Security enhancement
- IT Disaster Recovery and Operational Resilience
- Supplier rationalisation and MSP transition
- Service governance and continual improvement
- Target Operating Model development
- Infrastructure and technology modernisation
Working closely with senior stakeholders, you'll bring structure, pace and hands‑on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.
About You
We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:
- IT Service Management (ITIL)
- Infrastructure transformation
- Cyber Security
- Disaster Recovery
- Supplier and vendor management
- IT operating model or service improvement initiatives
- Executive stakeholder management
- Delivery within complex or regulated environments
You’ll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.
What's on Offer?
Up to 95,000 base, generous non-contributory pension, excellent annual leave, hybrid working.
We’re Hiring: Head of IT Service Improvement employer: TRIA
TRIA is an excellent employer that fosters a dynamic and inclusive work culture in the heart of Bristol. With a strong focus on employee growth, we offer comprehensive training opportunities and a supportive environment that encourages innovation and collaboration. Our competitive salary package, performance bonuses, and generous holiday allowance make TRIA a rewarding place to advance your career in the insurance software industry.
