At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and advance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Wakefield employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you'll have the opportunity to enhance your skills while working with a diverse client base across various sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with macOS and Windows environments. Share specific examples of how you've tackled complex issues.
✨Tip Number 3
Stay updated on tech trends! Make sure you're familiar with the latest tools like Jamf Pro and Microsoft Intune. This not only boosts your confidence but also shows employers that you're proactive and passionate about learning new tech.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to stand out and show us why you're the perfect fit for the role.
We think you need these skills to ace Information Technology Support Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with macOS and Windows, as well as any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how your proactive approach makes you a great fit for our team. Don’t forget to mention your experience with tools like Jamf Pro and Microsoft Intune!
Showcase Problem-Solving Skills:In your application, give examples of complex issues you've tackled in previous roles. We love seeing how you’ve used your troubleshooting skills to make a difference in client environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re well-versed in the tools and technologies mentioned in the job description. Brush up on your knowledge of Jamf Pro, Microsoft Intune, and the various Microsoft 365 applications. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in both macOS and Windows environments. Think about the challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your troubleshooting skills and your ability to work independently.
✨Emphasise Teamwork and Client Interaction
Since this role involves client-facing responsibilities, be ready to talk about your experiences working in a team and how you’ve successfully interacted with clients. Highlight any situations where you’ve had to communicate technical information to non-technical users, as this shows your ability to bridge the gap.
✨Prepare for Scripting Questions
Given the emphasis on scripting in Bash or Python, it’s a good idea to brush up on your coding skills. Be prepared to discuss any scripts you’ve written or projects where you’ve used automation to improve processes. If you have experience with PowerShell, make sure to mention that too!
