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For Companies At a Glance
- Tasks: Provide face-to-face technical support for clients in the entertainment sector.
- Company: Join a rapidly growing Managed Service Provider specializing in Cloud, Network, and Security solutions.
- Benefits: Gain hands-on experience with cutting-edge technology and work in a dynamic environment.
- Why this job: Be part of a vibrant team while supporting major blue-chip organizations and enhancing your tech skills.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with Microsoft software and AV systems in a fun industry.
The predicted salary is between 30000 - 42000 £ per year.
Onsite Support Engineer (1st/2nd Line Support) Location: We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.
As the Technical Analyst you will be supporting the end client who are in the entertainment sector. You will be supporting the service desk with face to face technical support across 1st/2nd line. Support will cover Print, Mobile, Device, Joiners/Leavers and Software (Microsoft). Additionally this will include AV/Conference room support.
1st/2nd line technical support
~ Supported Microsoft software, Office365
~ Service Now
~ AV/Cabling/Conference room support
Support Engineer Development employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer Development
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft software and Office365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves face-to-face support, practice your communication skills. Being able to explain technical issues in a clear and friendly manner is crucial for success in a support engineer position.
✨Tip Number 3
Gain some experience with service desk tools like Service Now. If you haven't used it before, consider exploring online tutorials or documentation to get a basic understanding of how it works.
✨Tip Number 4
Since you'll be supporting AV and conference room setups, try to learn about common AV equipment and troubleshooting techniques. This knowledge will help you feel more confident during the interview process.
We think you need these skills to ace Support Engineer Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line support, particularly with Microsoft software and AV/conference room support. Use specific examples to demonstrate your technical skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with service desk environments and how you can contribute to supporting clients in the entertainment sector.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as proficiency in Office365, Service Now, and any experience with AV/cabling support. This will help your application stand out.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support engineer role.
How to prepare for a job interview at TRIA
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of 1st and 2nd line support, especially with Microsoft software and Office365. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Your Communication Skills
Since you'll be providing face-to-face support, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you might need to do this with clients from the entertainment sector.
✨Familiarize Yourself with Service Now
If you have experience with Service Now, be ready to talk about it. If not, take some time to learn the basics, as it’s a key tool for managing support tickets and workflows in many organizations.
✨Prepare for AV and Conference Room Scenarios
Since the role involves AV and conference room support, think of examples where you've successfully resolved issues in these areas. Being able to discuss your hands-on experience will set you apart from other candidates.
