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- Tasks: Lead IT service delivery and enhance performance in a dynamic environment.
- Company: Renowned company undergoing exciting transitions in Sunderland.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a difference.
- Why this job: Shape the future of IT services and drive impactful improvements.
- Qualifications: Proven experience in IT service delivery and strong leadership skills.
- Other info: Onsite presence required three times a week for collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A well renowned company in transition is seeking a Service Delivery & Performance Manager in Sunderland to ensure high-quality IT service delivery.
Responsibilities include:
- Managing service performance
- Negotiating SLAs
- Driving improvements
Candidates should have proven IT service delivery experience and strong leadership skills. This role will require onsite presence 3 times per week in Sunderland.
IT Service Delivery & Performance Leader in Sunderland employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery & Performance Leader in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s current IT services and performance metrics. Show them you’re not just another candidate; you’re someone who understands their challenges and can drive improvements.
✨Tip Number 3
Practice your negotiation skills! Since negotiating SLAs is part of the role, be ready to discuss how you’ve successfully managed service agreements in the past. Bring real examples to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery & Performance Leader in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT service delivery experience and leadership skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery & Performance Manager role. We love seeing passion and personality, so let us know what drives you in this field.
Showcase Your Negotiation Skills: Since negotiating SLAs is part of the gig, make sure to mention any relevant experiences where you’ve successfully negotiated terms or driven improvements. We’re keen to see how you can bring that expertise to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at TRIA
✨Know Your SLAs Inside Out
Make sure you understand Service Level Agreements (SLAs) thoroughly. Be prepared to discuss how you've negotiated SLAs in the past and the impact they had on service delivery. This shows that you not only know the theory but also have practical experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams to improve IT service delivery. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your strong leadership skills, which are crucial for this role.
✨Research the Company’s Transition
Since the company is in transition, do some homework on their current challenges and goals. Being able to discuss how you can contribute to their transformation will set you apart from other candidates and show your genuine interest in the role.
✨Prepare Questions About Performance Metrics
Have a few insightful questions ready about how the company measures service performance. This not only shows your understanding of the role but also your proactive approach to ensuring high-quality service delivery.
