At a Glance
- Tasks: Manage customer relationships and drive adoption in corporate offices, schools, and universities.
- Company: Fast-growing SaaS start-up making a difference in food waste reduction.
- Benefits: Hybrid work model, growth opportunities, and impactful work.
- Other info: Exciting career growth as the UK business scales.
- Why this job: Join a mission-driven team and make a real impact on sustainability.
- Qualifications: 5+ years in Customer Success or Account Management experience required.
The predicted salary is between 60000 - 80000 £ per year.
TRIA, one of the fastest-growing SaaS start-ups in Europe, is looking for a Customer Success Lead based in London. This hybrid role is strategic and impactful, focusing on owning a portfolio of UK customers in corporate offices, schools, and universities.
With over 5 years in Customer Success or Account Management, you'll manage relationships, drive adoption, and contribute to reducing food waste in canteen experiences. Opportunities for growth as the UK business scales are also part of the package.
Strategic Customer Success Lead — Hybrid London employer: TRIA
TRIA is an exceptional employer that champions innovation and sustainability within the fast-paced SaaS industry. With a vibrant work culture in London, employees benefit from a hybrid working model, ample opportunities for professional growth, and the chance to make a meaningful impact by reducing food waste in educational and corporate environments. Join us to be part of a dynamic team dedicated to transforming customer experiences while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Lead — Hybrid London
✨Tip Number 1
Network like a pro! Reach out to current employees at TRIA on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or case study that highlights how you've driven customer success in the past. This will demonstrate your strategic thinking and make you stand out during interviews.
✨Tip Number 3
Be proactive! Follow up after your interview with a thank-you email that reiterates your passion for the role and how you can contribute to reducing food waste. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It helps us keep track of candidates and shows you're serious about joining the team.
We think you need these skills to ace Strategic Customer Success Lead — Hybrid London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Lead role. Highlight your background in managing customer relationships and driving adoption, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your experience can help reduce food waste in canteen experiences. Be genuine and let your personality come through.
Showcase Relevant Achievements:When detailing your past roles, focus on specific achievements that demonstrate your impact in Customer Success or Account Management. Numbers and results speak volumes, so don’t shy away from sharing metrics that showcase your success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at TRIA
✨Know Your Customer Success Stuff
Make sure you brush up on the latest trends and best practices in Customer Success. Understand how to drive adoption and manage relationships effectively, especially in a SaaS environment. Being able to discuss specific strategies you've used in the past will show that you're not just knowledgeable but also experienced.
✨Show Your Passion for Sustainability
Since this role involves reducing food waste in canteen experiences, it’s crucial to express your passion for sustainability. Be ready to share any relevant experiences or ideas you have about promoting eco-friendly practices within customer success initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to customer success. Think about how you would handle challenging customer situations or drive adoption in a new account. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Research TRIA and Its Customers
Familiarise yourself with TRIA's mission, values, and the types of customers they serve. Understanding their unique selling points and how they impact corporate offices, schools, and universities will allow you to tailor your responses and demonstrate your genuine interest in the company.
