At a Glance
- Tasks: Lead service delivery and ensure high-quality customer-focused services.
- Company: Global industry leader undergoing transformation and growth.
- Benefits: Competitive salary, up to 20% bonus, and flexible working options.
- Other info: Collaborative and inclusive environment with opportunities for growth.
- Why this job: Make a real impact in a visible, business-critical role.
- Qualifications: Experience in service delivery and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
We are partnering with a global, industry-leading organisation currently undergoing a significant period of transformation and growth. As part of this journey, we are looking to appoint an experienced Service Delivery Manager to take ownership of service performance across a defined region. This is a high-profile role where you will work closely with senior stakeholders and cross-functional teams to ensure the consistent delivery of high-quality, customer-focused services. A key part of this role is the ability to build strong relationships while also confidently challenging stakeholders where needed.
Key responsibilities
- Own end-to-end service delivery across the region, ensuring SLAs and KPIs are met
- Act as the main point of contact for stakeholders, managing relationships and expectations
- Lead service reviews, reporting, and escalation management
- Work cross-functionally to resolve issues and improve service outcomes
- Provide constructive challenge and push back where necessary to maintain delivery focus
- Drive continuous improvement across processes and performance
What we are looking for
- Proven experience in a Service Delivery Manager or similar role
- Strong stakeholder management skills, with the confidence to influence and challenge
- Ability to operate effectively with senior stakeholders and under pressure
- Experience managing service performance, SLAs, and reporting
- A proactive and resilient approach, with a focus on delivering results
- Experience within a Retail, Hospitality or F&B environment
Why join us
- Opportunity to make a real impact in a visible, business-critical role
- Collaborative & inclusive environment
- Competitive salary and flexible working options
If you are someone who can balance strong relationship management with the confidence to challenge and drive accountability, we would like to hear from you.
Service Delivery Manager in Slough employer: TRIA
Join a global leader in the retail and hospitality sector, where your role as a Service Delivery Manager will not only allow you to make a significant impact but also thrive in a collaborative and inclusive environment. With competitive salaries, flexible working options, and a commitment to employee growth, this is an excellent opportunity for those looking to advance their careers while contributing to a transformative journey. Experience the unique advantage of working in a vibrant London office, where you can build strong relationships and drive continuous improvement in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRIA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRIA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRIA:Your cover letter is your chance to shine! Tell us why you want to work at TRIA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRIA!
How to prepare for a job interview at TRIA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
