At a Glance
- Tasks: Lead customer success initiatives and build strategic partnerships with key clients.
- Company: Fast-growing SaaS start-up revolutionising the contract catering industry.
- Benefits: High-impact role, hybrid working, and opportunities for career growth.
- Other info: Join an international team with ambitious growth plans and a purpose-driven product.
- Why this job: Shape the future of customer success while making a real difference in food sustainability.
- Qualifications: 5+ years in Customer Success or Account Management, tech-savvy, and strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence - and they need a Customer Success Lead to help own it. They're digitalising the contract catering space across office canteens, school meal programmes, and university dining - with 600k+ end users and backing from a European VC. This isn't a "manage tickets and check in quarterly" CS role - it's hands-on, strategic, and genuinely impactful.
What we're after:
- 5+ years in Customer Success or Account Management
- Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)
- Comfortable owning a portfolio end-to-end - retention, growth, the lot
- Confident managing senior stakeholders and building real partnerships
- Tech-savvy with a solid grasp of SaaS platforms
- Self-starter who thrives with ownership and minimal hand-holding
What's in it for you?
- High-impact role with genuine scope to shape the UK CS function
- International team with ambitious growth plans
- Product with a real purpose - reducing food waste, improving canteen experiences
- Room to grow as the UK business scales
- Hybrid working from a London office
You'll own a portfolio of UK customers spanning corporate offices, schools, and universities - acting as their strategic partner, driving adoption, and making sure they're genuinely getting value from the platform. It's the kind of role where you're not just managing accounts, you're building long-term relationships with some of the most recognisable organisations in the country.
Interested or just want to know more? apply below
Customer Success Lead in Slough employer: TRIA
As a Customer Success Lead at one of Europe's fastest-growing SaaS start-ups, you'll be part of a dynamic and innovative team dedicated to transforming the contract catering landscape. With a strong focus on employee growth and a hybrid working model in London, this role offers you the chance to make a real impact while collaborating with an international team that values purpose-driven work. Join us to not only advance your career but also contribute to meaningful change in reducing food waste and enhancing dining experiences across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn, attend relevant events, and don’t be shy about asking for informational interviews. Building connections can open doors that you didn’t even know existed.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in Customer Success or Account Management. When you get the chance to chat with potential employers, share specific examples of how you've driven retention and growth.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team and being part of something impactful in the contract catering space.
We think you need these skills to ace Customer Success Lead in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Lead role. Highlight your experience in Customer Success or Account Management, especially in contract catering or similar sectors. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the role and how you can drive impact at StudySmarter. Be sure to mention specific examples of how you've built partnerships and managed portfolios in the past.
Show Off Your Tech Savvy:Since we're a SaaS company, it's crucial to demonstrate your comfort with technology. Mention any relevant platforms you've worked with and how you've leveraged them to enhance customer success. We love a self-starter who knows their way around tech!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at TRIA
✨Know Your Stuff
Make sure you understand the ins and outs of the contract catering and food service sectors. Brush up on the latest trends and challenges in these areas, as well as how SaaS can revolutionise them. This will show your potential employer that you're not just interested in the role, but that you’re genuinely passionate about making an impact.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed customer accounts or driven growth. Highlight how you built relationships with senior stakeholders and the strategies you used to retain and grow your portfolio. This will demonstrate your hands-on approach and strategic mindset.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the company’s goals and challenges. Inquire about their current customer success strategies and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career aspirations.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. The role requires building long-term relationships, so being authentic and relatable can set you apart. Show them who you are and how you can fit into their team culture while driving success for their customers.
