At a Glance
- Tasks: Provide top-notch IT support and tackle complex technical issues for diverse clients.
- Company: Join an innovative Managed Service Provider in Central London.
- Benefits: Enjoy funded training, hybrid working, and exposure to exciting projects.
- Other info: Great opportunities for professional growth and a supportive team culture.
- Why this job: Be at the forefront of tech support while advancing your career.
- Qualifications: Experience in 2nd/3rd line support for macOS and Windows environments.
The predicted salary is between 35000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part of the team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
2nd / 3rd Line Support Engineer in Slough employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll be empowered to take ownership of complex technical challenges while enjoying a hybrid working model. With a strong emphasis on professional development through funded training and certifications, our supportive team culture fosters growth and collaboration across diverse sectors, ensuring you have the opportunity to expand your skills and advance your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line Support Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially those involving macOS and Windows support. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Jamf Pro, Microsoft Intune, and troubleshooting complex issues. Practise explaining your thought process clearly, as communication is key in client-facing roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd / 3rd Line Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with macOS and Windows, as well as any relevant certifications or training you've completed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex issues in previous roles and your passion for learning new tech.
Showcase Your Problem-Solving Skills:In your application, emphasise your troubleshooting abilities. We want to see how you approach challenges, especially in client-facing situations. Give us a glimpse of your thought process!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jamf Pro, Microsoft Intune, and Microsoft 365. Brush up on your knowledge of both macOS and Windows environments, as well as any scripting languages like Bash or Python. This will show that you're not just a candidate, but someone who’s genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot complex issues. Think about times when you had to work independently or collaborate with a team to resolve a problem. This will demonstrate your hands-on experience and your ability to take ownership of challenges, which is crucial for a 2nd/3rd line support engineer.
✨Understand the Client Base
Research the sectors the company serves, such as non-profit, finance, media, and technology. Being able to speak about how your skills can benefit these diverse clients will set you apart. It shows that you’re not only technically proficient but also understand the unique needs of different industries.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, opportunities for professional development, or the types of projects you might be working on. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
