At a Glance
- Tasks: Provide top-notch technical support to customers via phone, chat, and SMS.
- Company: Join a dynamic team in a growing tech company with a remote-first culture.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: First week onsite for training; occasional meetings for team bonding.
- Why this job: Help customers solve tech issues while working with a passionate team.
- Qualifications: Fluent in German and English, with customer service and tech skills.
The predicted salary is between 24075 - 29425 £ per year.
German Speaking Technical Support Advisor Permanent - Remote - £25,000 - £28,500
We're looking for a fluent German and English speaking Technical Support Advisor to join our growing support team. In this role, you'll provide first-line technical support via phone, live chat, and SMS, helping customers resolve technical issues quickly and professionally. You'll manage customer accounts, support new customer onboarding, translate communications and documentation between English and German, and work closely with colleagues to maintain excellent service standards.
What we're looking for:
- Fluent German and English (written and spoken)
- Customer service experience
- Good knowledge of Windows, Mac and Linux operating systems
- Basic networking knowledge
- Excellent communication and problem-solving skills
- Ability to work independently in a remote environment
Desirable:
- Previous technical support or helpdesk experience
- Understanding of TCP/IP networking
Location: UK remote
First week onsite for training. Occasional onsite attendance required for key meetings and company events.
If you're passionate about technology, enjoy helping customers, and thrive in a fast-paced environment, we'd love to hear from you.
Support Engineer (German Speaking) x2 in Sheffield employer: TRIA
TRIA is an excellent employer that fosters a dynamic and inclusive work culture in the heart of Bristol. With a strong focus on employee growth, we offer comprehensive training opportunities and a supportive environment that encourages innovation and collaboration. Our competitive salary package, performance bonuses, and generous holiday allowance make TRIA a rewarding place to advance your career in the insurance software industry.
