Major Incident Manager Location: Sheffield Day rate: Up to £600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement. Key Responsibilities Lead Major Incident response across network, infrastructure, cloud and security environments Coordinate technical teams, suppliers and stakeholders during service outages Drive service restoration within agreed targets Chair incident and crisis management calls Conduct post-incident reviews and root cause analysis Manage ITIL Incident, problem, change and service transition processes Support disaster recovery and business continuity planning and testing Provide executive-level incident reporting Monitor supplier performance against SLAs and KPIs Identify and mitigate operational risks On call responsibility Essential Experience Major Incident Management within enterprise IT environments Strong understanding of networks, servers, storage, virtualisation and cloud platforms Experience leading technical recovery activities and supplier engagement Knowledge of disaster recovery, business continuity and operational resilience Excellent stakeholder management and communication skills ITIL-based service management experience Ability to perform effectively in high-pressure situations Desirable ITIL certification ISO 22301 and/or ISO 27001 knowledge Experience with Cisco, VMware, ServiceNow, Veeam, Fortinet, SIEM and vulnerability management tools You will play a key role in protecting critical business services, driving operational resilience and leading responses to incidents that have real organisational impact. If you thrive in fast-paced environments and enjoy solving complex service challenges, please get in touch
Major Incident Manager in Sheffield employer: TRIA
Tria is an exceptional employer that fosters a dynamic work culture, offering hybrid working arrangements that promote work-life balance. With a strong focus on employee growth and development, Tria provides opportunities for professional advancement while leading transformative projects in the North West. Join a team that values innovation and collaboration, ensuring you play a pivotal role in shaping the future of enterprise infrastructure.
