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- Tasks: Join a dynamic team to enhance ServiceNow for operational excellence.
- Company: Work with a globally renowned brand in the media industry.
- Benefits: Enjoy a competitive salary and flexible remote work options.
- Why this job: Be part of a progressive company known for its great culture and reputation.
- Qualifications: Experience with ServiceNow and knowledge of Service Management processes required.
- Other info: Office attendance is required twice a week in central London.
The predicted salary is between 30000 - 45000 £ per year.
£35,000-£45,000
London - 2 days per week
We are representing a globally renowned brand, operating in the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work in this small, specialised area as part of the wider Technology function.
The role will focus on ServiceNow administration and development to drive operational excellence. You will utilise a full understanding of Service Management processes, with a particular focus on Asset and Configuration Management. Expect to develop service offerings, catalogue items and workflows within ServiceNow for deployment by the development team.
We are looking for:
- Good knowledge of Service Management processes
- Solid experience in ServiceNow, including ITSM, ITAM & CMDB
- Exposure to ServiceNow development including service offerings, catalogue items, and workflow using Flow Designer.
Our client has an office in central London and requires staff to attend site twice per week.
This is a great chance to join a progressive, well-regarded business with an excellent reputation as a place to work. If it sounds of interest, please apply.
Service Management Analyst employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Analyst
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow. Being well-versed in the platform will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in Service Management roles, especially those using ServiceNow. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your understanding of Asset and Configuration Management processes during any discussions or interviews. Highlighting specific examples from your experience can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you've developed service offerings and workflows in ServiceNow. Be ready to share your thought process and the impact of your contributions on previous projects.
We think you need these skills to ace Service Management Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills for the Service Management Analyst position. Tailor your application to highlight your relevant experience in ServiceNow and Service Management processes.
Highlight Relevant Experience: In your CV and cover letter, emphasise your solid experience with ServiceNow, particularly in ITSM, ITAM, and CMDB. Provide specific examples of how you've utilised these skills in previous roles to demonstrate your capability.
Showcase Your Skills: Make sure to mention any exposure you have to ServiceNow development, including creating service offerings, catalogue items, and workflows using Flow Designer. This will show that you are not only familiar with the platform but also capable of contributing to its development.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your background to the company's needs. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their Service Management & Service Governance team.
How to prepare for a job interview at TRIA
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow during the interview. Be prepared to discuss specific projects where you've used ITSM, ITAM, and CMDB functionalities, as well as any development work you've done using Flow Designer.
✨Understand Service Management Processes
Demonstrate a solid understanding of Service Management processes. Be ready to explain how these processes apply to Asset and Configuration Management, and how you can leverage them to drive operational excellence in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-world situations. Think about past experiences where you successfully developed service offerings or workflows and be ready to share those examples.
✨Research the Company Culture
Familiarise yourself with the company's culture and values. Since they are known for being a progressive workplace, think about how your personal values align with theirs and be prepared to discuss this during the interview.
