Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high-quality IT service delivery and drive performance improvements.
- Company: Join a renowned company undergoing exciting transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be part of a high-performing team making a real impact in IT services.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
- Other info: Bonus points for ITIL Foundation certification; apply today!
The predicted salary is between 36000 - 60000 £ per year.
Salary - can be shared on initial discussion
Sunderland - 3x per week onsite
We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery & Performance Manager to join their high-performing team. As the Service Delivery & Performance Manager, you will ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs, and drive continual improvements.
We are looking for:
- Proven experience in an IT service delivery position, with a focus on performance management
- Strong leadership and stakeholder management skills
- Strong analytical, negotiation, and communication skills
- Commercial awareness and ability to influence supplier contracts
It would be a bonus if you had:
- ITIL Foundation certificate
If this sounds of interest, please apply today.
Service Delivery & Performance Manager employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery & Performance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company’s recent changes and challenges. This will help us tailor our responses and show that we’re genuinely interested in how we can contribute to their transformation.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how we've managed teams or improved service delivery in past roles. This will demonstrate our capability to drive performance and manage stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Service Delivery & Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and performance management. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in past roles. We want to see your strong leadership and stakeholder management skills in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get the ball rolling on your potential new role!
How to prepare for a job interview at TRIA
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge. Understand the key performance indicators and SLAs relevant to the role. Being able to discuss specific examples of how you've managed service performance in the past will really impress.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've successfully managed teams or stakeholders. Think of a few scenarios where you’ve had to influence others or drive change, as this will demonstrate your capability in a high-performing team.
✨Be Ready to Negotiate
Since negotiation is a big part of this role, come prepared with examples of successful negotiations you've led. Whether it's with suppliers or internal teams, showing that you can secure the best outcomes will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s current challenges in service delivery or their vision for continual improvement. This shows your genuine interest and helps you gauge if the company is the right fit for you.
