At a Glance
- Tasks: Lead service delivery and ensure high-quality customer-focused services across the region.
- Company: Join a global leader in transformation and growth.
- Benefits: Competitive salary, up to 20% bonus, and hybrid working model.
- Other info: Dynamic role with opportunities to influence and work with senior leaders.
- Why this job: Make a real impact by driving service excellence and continuous improvement.
- Qualifications: Experience in service delivery and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
We are partnering with a global, industry-leading organisation currently undergoing a significant period of transformation and growth. As part of this journey, we are looking to appoint an experienced Service Delivery Manager to take ownership of service performance across a defined region. This is a high-profile role where you will work closely with senior stakeholders and cross-functional teams to ensure the consistent delivery of high-quality, customer-focused services. A key part of this role is the ability to build strong relationships while also confidently challenging stakeholders where needed.
Key responsibilities:
- Own end-to-end service delivery across the region, ensuring SLAs and KPIs are met
- Act as the main point of contact for stakeholders, managing relationships and expectations
- Lead service reviews, reporting, and escalation management
- Work cross-functionally to resolve issues and improve service outcomes
- Provide constructive challenge and push back where necessary to maintain delivery focus
- Drive continuous improvement across processes and performance
What we are looking for:
- Proven experience in a Service Delivery Manager or similar role
- Strong stakeholder management skills, with the confidence to influence and challenge
- Ability to operate effectively with senior stakeholders and under pressure
Service Delivery Manager - Unit Operations employer: TRIA
Join a dynamic and innovative global organisation that prioritises employee growth and development, offering a supportive hybrid work culture with three days onsite in London. As a Service Delivery Manager, you will benefit from competitive compensation, including a performance-related bonus, while working in an environment that fosters collaboration and continuous improvement, ensuring your contributions are valued and impactful.
