At a Glance
- Tasks: Provide 2nd/3rd line IT support and ensure stability of critical retail applications.
- Company: Join a market-leading retail brand known for its strong values and positive culture.
- Benefits: Competitive salary, holiday, pension, private healthcare, and employee discounts.
- Other info: Dynamic role with excellent career growth opportunities in a supportive environment.
- Why this job: Make a real impact in a highly respected company while working with interesting technology.
- Qualifications: Experience in 2nd/3rd line support and knowledge of Microsoft 365 and Active Directory.
The predicted salary is between 30000 - 40000 £ per year.
9 Month Fixed Term Contract
Somerset (On-site role)
£45,000 to £50,000 DOE (pro rata) + Holiday + Pension + Private Healthcare + £2k product allowance and employee discounts + additional benefits
Excellent opportunity for a 2nd / 3rd Line IT Support Analyst to join a market-leading retail brand on a fixed-term contract, working with interesting technology in a highly impactful role ensuring the stability of IT services across the business.
The company is a household name and global brand, known for its strong values, positive culture, and excellent working environment, as well as its community-oriented spirit. They are now looking for an IT Support Analyst to join them on a 9-month fixed-term contract.
In this role, you will provide 2nd / 3rd line support to head office and retail users, supporting business-critical retail applications including POS and ERP systems. You will respond quickly and efficiently to incidents, deliver face-to-face support at head office, and act as the escalation point for complex technical issues.
You will have experience in 2nd / 3rd line support, working with Active Directory and Microsoft 365 in a consumer-facing environment. You will have strong knowledge of end-user computing across multi-site operations, as well as Windows and/or macOS, Microsoft 365, and Active Directory / Entra ID.
This is a fantastic opportunity to join a highly respected and widely recognised organisation.
Senior IT Support Analyst employer: TRIA
Join a renowned retail brand that prioritises employee well-being and professional growth, offering a vibrant work culture and a supportive environment. With competitive benefits including private healthcare, generous holiday allowance, and a product allowance, this role as a Senior IT Support Analyst provides an excellent opportunity to work with cutting-edge technology while contributing to a community-focused organisation. The company fosters a collaborative atmosphere where your skills will be valued, and you will have the chance to make a significant impact on IT services across the business.
