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- Tasks: Lead a major Salesforce programme, focusing on Field Service and Workforce Management.
- Company: Join a leading organisation in critical infrastructure, transforming services for millions across the UK.
- Benefits: Enjoy a competitive salary, bonus potential, and a £6,000 car allowance with hybrid work options.
- Why this job: Be part of a significant digital transformation that enhances customer experience and operational efficiency.
- Qualifications: Experience in large-scale Salesforce implementations and strong leadership skills are essential.
- Other info: This role offers a unique chance to drive change in a purpose-driven organisation.
The predicted salary is between 80000 - 120000 £ per year.
A leading critical infrastructure organisation is embarking on a major digital transformation journey, investing heavily to modernise the way it manages and serves millions of customers across the UK. As part of this transformation, they are seeking a Salesforce Programme Director to lead one of the most significant programmes in their portfolio.
Operating at the heart of the energy and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations.
The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of the Salesforce programme, with particular emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals.
Key Responsibilities:
- Own and drive the Salesforce Field Service and WFM programme, from mobilisation through to full deployment.
- Lead cross-functional teams and manage complex stakeholder landscapes across operations, technology, and executive leadership.
- Ensure clear focus on business value, operational performance, and user adoption.
- Navigate programme risks, dependencies, and governance processes effectively.
Key Requirements:
- Proven experience leading large-scale Salesforce implementation programmes at programme or director level.
- Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on remote/mobile engineering environments.
- Strong background in managing cross-functional business and IT transformation.
- Excellent communication and leadership skills, with experience reporting into senior executive teams.
Desirable Experience:
- Utilities, energy, infrastructure, or other asset-intensive sector experience.
- Familiarity with Oracle Fusion ERP.
This is a rare opportunity to lead a major transformation programme in a purpose-driven organisation at a pivotal moment in its evolution, with strong executive sponsorship and long-term investment in digital change.
Salesforce Programme Director employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Programme Director
✨Tip Number 1
Network with professionals in the Salesforce ecosystem, especially those who have experience in Field Service and Workforce Management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in Salesforce implementations.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the energy and utilities sector. Understanding the unique aspects of this industry will help you demonstrate your strategic insight during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in previous roles. Be ready to provide examples of how you've navigated complex stakeholder landscapes and delivered business value through technology.
✨Tip Number 4
Stay updated on the latest Salesforce features and best practices, particularly those related to Field Service and WFM. This knowledge will not only enhance your credibility but also show your commitment to driving innovation in the role.
We think you need these skills to ace Salesforce Programme Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce implementations, particularly in Field Service and Workforce Management. Use specific examples that demonstrate your leadership skills and ability to manage complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation's mission. Discuss how your background aligns with their goals, especially in operational efficiency and customer experience within the energy and utilities sector.
Highlight Relevant Achievements: When detailing your work experience, focus on quantifiable achievements related to Salesforce projects. Mention any successful outcomes from previous roles that showcase your ability to drive business value and user adoption.
Prepare for Potential Questions: Anticipate questions related to your experience with cross-functional teams and stakeholder management. Be ready to discuss how you've navigated programme risks and governance processes in past projects.
How to prepare for a job interview at TRIA
✨Showcase Your Salesforce Expertise
Make sure to highlight your proven experience with large-scale Salesforce implementations, especially in Field Service and Workforce Management. Be prepared to discuss specific projects you've led and the outcomes achieved.
✨Demonstrate Leadership Skills
As a Programme Director, you'll need to lead cross-functional teams. Share examples of how you've successfully managed diverse stakeholders and navigated complex organisational landscapes in previous roles.
✨Focus on Business Value
Emphasise your understanding of how Salesforce can drive operational efficiency and enhance customer experience. Be ready to discuss how you plan to ensure that the programme delivers tangible business value.
✨Prepare for Governance Discussions
Since governance is a key aspect of this role, be prepared to talk about your approach to managing programme risks and dependencies. Discuss any frameworks or processes you've used to ensure robust governance in past projects.
