Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM platforms and enhance customer communication channels for a major UK organisation.
- Company: Join a leading UK organisation focused on customer experience and innovation.
- Benefits: Enjoy hybrid work, competitive salary, generous holiday, and wellness support.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience as a Product Owner in Agile settings; knowledge of CRM tools is a plus.
- Other info: The company values inclusivity and offers flexibility for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
We’re partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels — playing a pivotal role in how the business connects with hundreds of thousands of customers.
This is a hands-on delivery role with real impact: you’ll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels.
The Role
- Lead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.).
- Manage digital communication channels: push notifications, email, in-app, SMS.
- Own backlog management, user stories and prioritisation, ensuring maximum business and customer value.
- Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams.
- Use data and analytics to track performance and inform future roadmap decisions.
What You’ll Bring
- Solid experience as a Product Owner or Product Manager in Agile environments.
- Proven track record delivering CRM implementations and enhancements.
- Knowledge of multi-channel customer communications (email, push, SMS, in-app).
- Confident in backlog management, prioritisation, and stakeholder engagement.
- Comfortable using Agile tooling (JIRA, Confluence, Miro).
- Understanding of software development lifecycles (technical knowledge helpful but not essential).
- Strong communicator who thrives in a collaborative, cross-functional environment.
Why Apply?
- Competitive salary + discretionary bonus
- 15% pension contribution (9% during probation)
- 28 days holiday + purchase options
- Private Medical Insurance
- Electric/Hybrid car schemes, Cycle to Work, life assurance
- Wellbeing support, health screenings, flexible family policies
Inclusive Employer
Our client is committed to building an inclusive and diverse workforce — welcoming applications from candidates of all backgrounds and offering flexibility wherever possible.
Product Owner employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce and HubSpot. Having hands-on experience or even a solid understanding of these tools will give you an edge during discussions with our hiring team.
✨Tip Number 2
Showcase your experience in managing digital communication channels. Be prepared to discuss specific examples of how you've optimised customer interactions through email, push notifications, or SMS, as this will demonstrate your ability to enhance customer experiences.
✨Tip Number 3
Brush up on Agile methodologies and tools like JIRA and Confluence. Being able to speak confidently about your experience in Agile environments will resonate well with us, as we value collaboration and efficiency in our teams.
✨Tip Number 4
Prepare to discuss how you use data and analytics to inform product decisions. Highlight any past experiences where your data-driven approach led to successful outcomes, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Product Owner in CRM and customer experience. Familiarise yourself with the tools mentioned in the job description, such as Salesforce and JIRA.
Tailor Your CV: Highlight your relevant experience as a Product Owner or Product Manager, especially in Agile environments. Emphasise your achievements in CRM implementations and your familiarity with multi-channel communications.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer experience and how your skills align with the company's goals. Mention specific examples of how you've successfully managed backlogs and collaborated with cross-functional teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Product Owner role.
How to prepare for a job interview at TRIA
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, such as Salesforce and HubSpot. Be prepared to discuss your experience with these tools and how you've used them to enhance customer communication.
✨Showcase Your Agile Experience
Since the role requires solid experience in Agile environments, be ready to share specific examples of how you've successfully managed backlogs and prioritised user stories in previous roles.
✨Demonstrate Data-Driven Decision Making
Highlight your ability to use data and analytics to inform decisions. Prepare to discuss how you've tracked performance metrics in past projects and how that influenced your product roadmap.
✨Emphasise Collaboration Skills
As the role involves working with cross-functional teams, be sure to illustrate your strong communication skills. Share examples of how you've collaborated with different departments to achieve common goals.
