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For Companies At a Glance
- Tasks: Provide first-line IT support and manage service desk tickets.
- Company: Leading IT support firm in Greater London with a dynamic team.
- Benefits: Competitive salary, plus benefits and opportunities for growth.
- Why this job: Join a vibrant team and enhance your skills in IT and AV technology.
- Qualifications: Experience in IT support and AV environments, familiarity with Microsoft 365.
- Other info: On-site role with excellent communication and organisational skills required.
The predicted salary is between 30000 - 38000 £ per year.
A leading IT support firm in Greater London is seeking a Helpdesk Analyst to join their team. This role involves delivering first-line IT support, managing service desk tickets, and assisting with user onboarding and AV technology.
Candidates should possess experience in IT support and AV environments, along with familiarity with Microsoft 365. Excellent communication and organizational skills are required for success in this on-site position five days a week.
Competitive salary of £30,000 - £38,000 plus benefits is offered.
Onsite IT & AV Support Analyst — Microsoft 365 employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT & AV Support Analyst — Microsoft 365
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and AV sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your Microsoft 365 knowledge and be ready to discuss your previous IT support experiences. We want you to shine when it comes to showcasing your skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Onsite IT & AV Support Analyst — Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and AV environments. We want to see how your skills align with the role, so don’t be shy about showcasing your familiarity with Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TRIA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and AV technology. Be ready to discuss specific tools and features you've used in past roles, as well as how you've solved common IT issues. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your experience where you've successfully communicated complex information.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage service desk tickets and prioritise tasks. Bring examples of how you've handled multiple requests at once or improved processes in previous roles. This will highlight your ability to stay organised in a busy environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about common IT support challenges and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
