At a Glance
- Tasks: Support diverse clients with 2nd/3rd line IT issues across Apple and Windows environments.
- Company: Innovative Managed Service Provider in Central London.
- Benefits: Competitive salary, funded training, hybrid working, and diverse project exposure.
- Other info: Great career progression opportunities and a dynamic work environment.
- Why this job: Join a supportive team and enhance your tech skills while making a real impact.
- Qualifications: Experience in macOS and Windows support, plus strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.
You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.
You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.
With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.
We are looking for:
- A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems.
- A natural team player who thrives in a client facing environment.
- You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity.
- Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Experience administering device management platforms such as Jamf Pro or Microsoft Intune.
- Confident troubleshooting complex issues, working independently and across multiple client environments.
- Scripting in Bash or Python, with PowerShell as an advantage.
Tech Stack You'll Work With:
- Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protect.
- Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Entra ID (Azure AD), PowerShell, Bash, Python.
- Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN).
Key Benefits:
- Funded training, certifications & professional development.
- Hybrid working with flexibility.
- Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology.
If this is you, apply today - I look forward to speaking to you.
Information Technology Support Engineer in Northampton employer: TRIA
Join a forward-thinking Managed Service Provider in Central London, where you'll thrive in a dynamic work culture that champions innovation and professional growth. With a strong emphasis on funded training and certifications, you will have the opportunity to enhance your skills while working with cutting-edge technology across diverse sectors. Enjoy the benefits of hybrid working and a supportive team environment that values your contributions and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, especially any scripting in Bash or Python. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to discuss how you've tackled complex issues in both macOS and Windows environments. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with both macOS and Windows environments. We want to see how you've tackled 2nd and 3rd line issues, so don’t hold back on those details!
Show Off Your Skills:When writing your cover letter, mention your hands-on experience with tools like Jamf Pro and Microsoft Intune. We love seeing candidates who are confident in troubleshooting complex issues and can work independently.
Be Yourself:Let your personality shine through! We’re looking for a proactive team player who enjoys learning new tech. Share a bit about your passion for IT and how you’ve solved problems in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at TRIA
✨Know Your Tech Stack
Make sure you’re well-versed in the tools and technologies mentioned in the job description. Brush up on your knowledge of Jamf Pro, Microsoft Intune, and the various Microsoft 365 applications. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot complex issues in both macOS and Windows environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to work independently.
✨Demonstrate Team Spirit
Since this role requires a natural team player, be ready to share experiences where you collaborated effectively with others. Talk about how you’ve contributed to team success, especially in client-facing situations, to show that you can thrive in a supportive environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to professional development and the types of projects you might work on. This not only shows your interest in the role but also helps you gauge if the company aligns with your career goals.
