At a Glance
- Tasks: Lead customer success initiatives and build strategic partnerships with key clients.
- Company: Fast-growing SaaS start-up revolutionising the contract catering industry.
- Benefits: Hybrid working, international team, and opportunities for career growth.
- Other info: Join a dynamic team with ambitious growth plans and a meaningful mission.
- Why this job: Make a real impact by improving canteen experiences and reducing food waste.
- Qualifications: 5+ years in Customer Success, tech-savvy, and strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence - and they need a Customer Success Lead to help own it. They're digitalising the contract catering space across office canteens, school meal programmes, and university dining - with 600k+ end users and backing from a European VC.
This isn't a "manage tickets and check in quarterly" CS role - it's hands-on, strategic, and genuinely impactful.
What we're after:
- 5+ years in Customer Success or Account Management
- Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)
- Comfortable owning a portfolio end-to-end - retention, growth, the lot
- Confident managing senior stakeholders and building real partnerships
- Tech-savvy with a solid grasp of SaaS platforms
- Self-starter who thrives with ownership and minimal hand-holding
What's in it for you?
- High-impact role with genuine scope to shape the UK CS function
- International team with ambitious growth plans
- Product with a real purpose - reducing food waste, improving canteen experiences
- Room to grow as the UK business scales
- Hybrid working from a London office
You'll own a portfolio of UK customers spanning corporate offices, schools, and universities - acting as their strategic partner, driving adoption, and making sure they're genuinely getting value from the platform. It's the kind of role where you're not just managing accounts, you're building long-term relationships with some of the most recognisable organisations in the country.
Interested or just want to know more? apply below
Team lead marketing | english in London employer: TRIA
Join one of Europe's fastest-growing SaaS start-ups, where you'll play a pivotal role in transforming the contract catering landscape. With a strong focus on employee growth and a collaborative work culture, this London-based company offers hybrid working arrangements and the chance to make a real impact in reducing food waste while enhancing dining experiences across various sectors. As part of an international team with ambitious plans, you'll have the opportunity to shape the future of customer success in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Team lead marketing | english in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend relevant events. Building connections can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to reducing food waste and improving canteen experiences. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer success or managed accounts effectively. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Team lead marketing | english in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success or Account Management, especially in contract catering or similar sectors. We want to see how your background aligns with what we're looking for!
Showcase Your Impact:In your application, don’t just list your responsibilities; show us the impact you’ve made in previous roles. Use numbers and examples to illustrate how you've driven retention and growth. We love seeing tangible results!
Be Authentic:Let your personality shine through in your written application. We’re looking for self-starters who thrive on ownership, so don’t be afraid to share your unique approach to building relationships and managing stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TRIA
✨Know Your Stuff
Make sure you understand the ins and outs of the contract catering and food service sectors. Brush up on the latest trends and challenges in these areas, as well as how SaaS platforms can address them. This will show that you're not just interested in the role but are genuinely invested in the industry.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed customer accounts or driven growth. Highlight how you built relationships with senior stakeholders and the impact your strategies had on retention and satisfaction. Numbers and results speak volumes!
✨Be Ready to Discuss Strategy
This role is all about being hands-on and strategic. Be prepared to discuss how you would approach owning a portfolio end-to-end. Think about how you would drive adoption and ensure customers are getting real value from the platform. Having a clear strategy will impress your interviewers.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, team dynamics, and how they measure success in customer relationships. This shows that you're not only interested in the role but also in how you can contribute to the company's mission.
