At a Glance
- Tasks: Lead customer success initiatives and manage relationships with UK clients.
- Company: Fast-growing SaaS start-up making a difference in food waste reduction.
- Benefits: Hybrid work model, growth opportunities, and impactful work.
- Other info: Exciting career growth as the business scales in the UK.
- Why this job: Join a mission-driven team and make a real impact on sustainability.
- Qualifications: 5+ years in Customer Success or Account Management experience required.
The predicted salary is between 60000 - 80000 £ per year.
TRIA, one of the fastest-growing SaaS start-ups in Europe, is looking for a Customer Success Lead based in London. This hybrid role is strategic and impactful, focusing on owning a portfolio of UK customers in corporate offices, schools, and universities.
With over 5 years in Customer Success or Account Management, you'll manage relationships, drive adoption, and contribute to reducing food waste in canteen experiences. Opportunities for growth as the UK business scales are also part of the package.
Strategic Customer Success Lead — Hybrid London employer: TRIA
TRIA is an exceptional employer that champions innovation and sustainability within the fast-paced SaaS industry. With a vibrant work culture in London, employees benefit from a hybrid working model, ample opportunities for professional growth, and the chance to make a meaningful impact by reducing food waste in educational and corporate environments. Join us to be part of a dynamic team dedicated to transforming customer experiences while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Lead — Hybrid London
✨Tip Number 1
Network like a pro! Reach out to current employees at TRIA on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or case study that highlights how you've driven customer success in the past. This will demonstrate your strategic thinking and make you stand out during interviews.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in SaaS and customer success strategies. Being knowledgeable will help you engage in meaningful conversations during interviews and show you're passionate about the field.
We think you need these skills to ace Strategic Customer Success Lead — Hybrid London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Lead role. Highlight your experience in managing customer relationships and driving adoption, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to reducing food waste in canteen experiences. Be genuine and let your personality come through.
Showcase Relevant Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve successfully managed accounts or improved customer satisfaction in previous roles. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TRIA
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the SaaS industry. Be ready to discuss how you've used these metrics in your previous roles to drive adoption and improve customer satisfaction.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed relationships with clients in the past. Highlight specific strategies you used to build trust and ensure customer retention, especially in a hybrid work environment.
✨Align with Their Mission
TRIA is focused on reducing food waste in canteen experiences. Research their initiatives and be prepared to discuss how your experience can contribute to this mission. Showing genuine interest in their goals will set you apart.
✨Prepare for Growth Conversations
Since the role offers opportunities for growth, think about your career aspirations and how they align with TRIA's vision. Be ready to discuss how you can contribute to scaling the UK business while advancing your own professional development.
