At a Glance
- Tasks: Design and implement service operating models for complex managed services.
- Company: Join a leading tech services organisation with a focus on innovation.
- Benefits: Competitive daily rate, flexible working locations, and opportunities for professional growth.
- Other info: Fast-paced role with collaborative teams and exciting projects.
- Why this job: Make a real impact by shaping service delivery in a dynamic environment.
- Qualifications: Experience in service design, transition, and ServiceNow CSM is essential.
The predicted salary is between 42000 - 52500 £ per year.
Contract: 6 Months
Start: ASAP
Rate: Up to £525 per day
Location: London or Leeds
IR35: Outside IR35
Security Clearance: NPPV3 Required
TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join a high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You will play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready and successfully transitioned into support.
Working closely with Service Architects, Solution Architects, Project Managers, Professional Services teams and Operational stakeholders, you will be responsible for designing, enabling and embedding service management capabilities that support the successful delivery of complex managed services.
Key Responsibilities
- Service Design & Transition
- Support project and programme delivery teams throughout the service lifecycle.
- Conduct operational due diligence assessments and support transition planning activities.
- Design and implement service operating models for bespoke managed service solutions.
- Lead operational readiness activities and service transition into live support environments.
- Identify operational risks, dependencies and readiness requirements.
- Develop early life support plans, service acceptance criteria, test plans and test scripts.
- Coordinate and execute service acceptance testing.
- Ensure all operational prerequisites are completed prior to service handover.
- Managed Services Development
- Design and implement support models across WAN services, LAN services, WLAN services, and third-party managed services.
- Define operational processes, governance models, escalation paths and support responsibilities.
- Develop service management policies, procedures and standards.
- Contribute to ongoing service improvement initiatives.
- ServiceNow CSM
- Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services.
- Configure and administer Service Catalogue, Workflows, Entitlements, Asset Management, Configuration Items (CIs), and Service Request Processes.
- Support ServiceNow integrations within non-domain separated environments.
- Configure and maintain IT Asset Management (ITAM) functionality.
- Ensure tooling accurately reflects delivered service models and operational processes.
- Documentation & Operational Readiness
- Produce high-quality operational documentation including Service Descriptions, Support Models, Runbooks, Operational Procedures, Work Instructions, Escalation Processes, and Knowledge Articles.
- Develop and deliver training materials for operational teams.
- Facilitate operational readiness and service support training.
- Ensure documentation standards are consistently applied.
- Governance & Compliance
- Define operational policies and procedures aligned to customer and business requirements.
- Support service readiness reviews and operational sign-off activities.
- Ensure services meet contractual, operational and governance obligations.
- Maintain audit-ready documentation and records.
Essential Experience
- Strong experience across Service Design, Service Transition and Operational Readiness.
- Implementing complex managed service solutions.
- Managed network services including WAN, LAN, WLAN and third-party providers.
- Service acceptance planning, testing and operational handover.
- Creating operational documentation, policies, procedures and training materials.
- Delivering operational readiness training and knowledge transfer.
- ServiceNow Customer Service Management (CSM) administration and configuration.
- Stakeholder management across technical and operational teams.
- Risk assessment, mitigation and process improvement.
Desirable Experience
- ITIL Foundation or higher.
- ServiceNow certifications.
- Relevant service management, project delivery or technology qualifications.
- Experience with platforms such as Juniper Mist and NinjaOne.
- Business Continuity and Disaster Recovery (BCDR).
- Service continuity planning and testing.
- Managed service governance, reporting and charging models.
About You
You will be a self-sufficient and collaborative consultant who thrives in fast-paced delivery environments. Strong communication skills, excellent attention to detail and the ability to work across multidisciplinary teams are essential. If you are an experienced Service Consultant with a strong background in service transition, operational readiness and ServiceNow CSM, we would love to hear from you.
Service Designer (user experience) in London employer: TRIA
Join a dynamic and innovative technology services organisation that values collaboration and proactive problem-solving. With a strong focus on employee growth, we offer extensive training opportunities and a supportive work culture that encourages creativity and initiative. Located in vibrant London or Leeds, you'll be part of a high-profile programme delivering complex managed service solutions, making a meaningful impact in the industry while enjoying competitive rates and a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (user experience) in London
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like TRIA is looking for a Service Designer (user experience), don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Service Designer (user experience) in London
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with TRIA, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let TRIA know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at TRIA
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at TRIA, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at TRIA, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like TRIA will appreciate someone who can hit the ground running and be a quick study.
